HR Operations Team Lead

Flint Hills Resources; Katowice; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Sport card

Fruits & snacks

Smart Lunch

Employee assistance program

Team building events

Training opportunities

Principle Based Management environment

Job summary

Koch is seeking an HR Operations Supervisor in Katowice, Poland, to lead and develop a team delivering compliant, customer-focused HR services across EMEA. The role blends Polish labor law expertise with hands-on operations leadership to scale processes and ensure accountability.

You will work cross-functionally with Payroll, HR Tech, Compliance, and business leaders to drive excellence, standardize processes, and deliver a superior employee experience across the lifecycle.

Qualifications

• Experience in HR Operations leadership.
• Strong knowledge of Polish labor law and compliance.
• Ability to translate legal requirements into practical processes.
• Track record of building scalable HR processes.
• Comfort with PBM principles and continuous improvement.

Responsibilities

• Lead and develop a team of HR Operations professionals.
• Oversee end-to-end employee lifecycle operations across EMEA.
• Ensure compliance with Polish labor law and data privacy requirements.
• Translate regulatory changes into practical HR processes and training.
• Establish scalable processes, governance, and service standards.
• Drive operations through metrics, QA, and continuous improvement.
• Collaborate with HR, Payroll, Recruiting, Compliance, and HR Tech.
• Lead projects and organizational change using PBM.

Skills

HR Operations

Polish labor law

Leadership

Stakeholder management

PBM knowledge

Communication

Data privacy

Onsite 2-3 days

Tools

Microsoft Office

HRIS / HCM systems

Job description

As an HR Operations Supervisor at Koch in Katowice, Poland, you will lead and develop a team of HR Operations Specialists responsible for delivering accurate, compliant, customer-focused HR services across the entire employee lifecycle (hire to retire) for approximately 15,000 employees across EMEA.

As an HR Operations Supervisor at Koch in Katowice, Poland, you will lead and develop a team of HR Operations Specialists responsible for delivering accurate, compliant, customer-focused HR services across the entire employee lifecycle (hire to retire) for approximately 15,000 employees across EMEA. In this role, you will combine strong knowledge of Polish labor law with hands‑on operational leadership to drive operational excellence, build scalable processes, establish clear ownership, and support a growing business in a continuously evolving environment. Working closely with Business HR, Payroll, Recruiting, HR Technology, Compliance, and business leaders, you will translate legal and business requirements into practical HR processes while creating a culture of accountability, learning, continuous improvement, and exceptional customer experience that adds real value to our employees and the business.

Our Team

You will be part of a dynamic EMEA HR Operations organization supporting employees and leaders across multiple businesses, working closely with HR Business Partners and regional stakeholders to deliver consistent, high-quality HR services that make a real impact.

Our team operates in a growing and evolving environment where services, processes, and capabilities continue to be built and strengthened. We are focused on operational excellence, local compliance, scalable solutions, and creating an outstanding employee and supervisor experience. As a Supervisor, you will provide direction, develop talent, build strong partnerships, and encourage your team to challenge the status quo, simplify processes, drive continuous improvement, and create sustainable value for both employees and the business.

What You Will Do

• Lead, coach, and develop a team of HR Operations professionals, fostering a culture of ownership, accountability, continuous learning, and high performance.
• Oversee end-to-end employee lifecycle operations across EMEA, including hiring, employee data management, contracts, benefits, pay‑related changes, transfers, reorganisations, and exits.
• Act as the Poland HR Operations subject matter expert, ensuring compliance with Polish labor law, data privacy requirements, company policies, and internal controls.
• Monitor regulatory changes and translate legal requirements into practical HR processes, communications, training, and system enhancements.
• Build and strengthen HR Operations capabilities in a growing environment by establishing scalable processes, governance, service standards, and clear decision‑making and escalation paths.
• Drive operational excellence through service metrics, quality reviews, root‑cause analysis, risk management, process standardisation, automation, and continuous improvement initiatives.
• Partner closely with HR, Payroll, Recruiting, Compliance, HR Technology, and business leaders to deliver seamless employee experiences and business outcomes.
• Lead projects, transitions, and organisational change initiatives while applying Principle Based Management (PBM) principles to develop talent, empower employees, encourage collaboration and innovation, provide meaningful feedback, and help teams connect their daily work to long‑term value creation and business success.

Who You Are (Basic Qualifications)

• Fluent in Polish and English, with strong written and verbal communication skills.
• Demonstrated experience and in‑depth knowledge of HR Operations, including supervisory responsibilities.
• Strong practical knowledge of Polish labor law and the ability to translate legal requirements into clear, workable operational processes and controls.
• Proven HR Operations experience in a greenfield, start‑up, rapidly growing, or similarly challenging business environment is required.
• Demonstrated ability to build or significantly improve processes, operating routines, team capability, service standards, and stakeholder partnerships in an environment with ambiguity and change.
• Strong judgment, analytical thinking, and problem‑solving skills, including the ability to identify root causes and make risk‑informed decisions.
• Experience managing operational performance through service metrics, quality controls, workload planning, and continuous improvement.
• Ability to lead multiple priorities, complex cases, and change initiatives in a fast‑paced environment while maintaining accuracy and compliance.
• Strong customer focus and the ability to build credibility with employees, supervisors, HR partners, and business leaders.
• High standards of integrity, confidentiality, ownership, and attention to detail.
• Proficiency in Microsoft Office; experience with case management and Human Capital Management systems.
• Willingness to work onsite 2–3 days per week.

What Will Put You Ahead

Experience establishing or scaling an HR Operations or shared‑services capability in Poland.

Experience supporting a manufacturing, multi‑entity, or multinational organization with complex local operational requirements.

Experience partnering with payroll providers, labour‑law specialists, works councils or employee representatives, and government or statutory bodies.

Demonstrated success leading process transitions, service expansions, automation, system implementations, or organisational change.

Experience using quality assurance, customer insights, and operational data to strengthen team performance and service delivery.

A track record of developing self‑reliant teams, strengthening ownership, and creating measurable operational value through PBM.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

What Do We Offer

• Hybrid model of work and flexible working time.
• Private medical health care and life insurance.
• Sport card.
• Fruits and snacks at the office.
• Smart Lunch at the office.
• Employee assistance program.
• Team building events.
• Internal and external trainings.
• Work in Principle Based Management environment, where we promote honesty and respect, we prefer self‑reliant employees with initiative over micromanagement, we openly share the knowledge and expect employees to be eager to learn (https://principlebasedmanagement.com/).