Global Hire-to-Retire HR Coordinator (Romanian/Bulgarian)

Heineken; Kraków; On-site; PLN 100,000 - 150,000; Full time

Job summary

Heineken Kraków (Heineken Business Services Poland) is seeking a Hire To Retire Coordinator with Romanian/Bulgarian to support end-to-end employee lifecycle transactions and data accuracy. You will handle onboarding, changes, leave and exits while ensuring compliance and data quality.

The role requires 3 years of experience in complex lifecycle/data processes, a Bachelor's degree in HR or related field, and English plus Romanian/Bulgarian language skills.

Qualifications

• 3 years of experience handling complex lifecycle or data processes in a Shared Services environment.
• Bachelor’s degree in HR, business administration or related field.
• Fluent English plus Romanian or Bulgarian for stakeholder communication.

Responsibilities

• Resolve complex Tier 2 HTR requests, tickets and cases.
• Use analytics tools to track HR metrics and support decisions.
• Monitor SLAs and escalate breaches.
• Ensure privacy, compliance, first-time-right and four-eye checks.
• Manage organizational structure changes and master data updates.
• Handle onboarding, assignments and end-of-employment administration.
• Manage complex leave and absence cases.
• Process employee exits and ensure documentation accuracy.
• Prepare and review high criticality documents and approvals.
• Maintain records for audit and compliance requirements.
• Maintain People Function knowledge base, FAQs and HTR documentation.
• Contribute to HBS Knowledge Management and process improvements.
• Partnering with stakeholders to address HR needs.
• Collaborating with team members for consistent process execution.
• Identifying issues and supporting process standardisation.
• Using SAP SuccessFactors and related tools to reduce manual work.
• Managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

Skills

Multilingual communication

Customer service

Problem solving

Attention to detail

Operational focus

Education

Bachelor’s degree in HR or business administration

Tools

SAP SuccessFactors

ServiceNow

Microsoft Teams

SharePoint

Job description

Heineken Kraków (Heineken Business Services Poland) is seeking a Hire To Retire Coordinator with Romanian/Bulgarian to support end-to-end employee lifecycle transactions and data accuracy. You will handle onboarding, changes, leave and exits while ensuring compliance and data quality.

The role requires 3 years of experience in complex lifecycle/data processes, a Bachelor's degree in HR or related field, and English plus Romanian/Bulgarian language skills.