Global Hire-to-Retire Coordinator (Multilingual)

Heineken; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Hire To Retire Coordinator to execute transactional and operational HR activities across the employee lifecycle, including onboarding, changes, leave management, and exits. The role emphasizes compliance with global frameworks while addressing local needs and delivering high-quality HR services.

The ideal candidate will have 3 years of lifecycle or data process experience, multilingual communication skills, and proficiency with SAP

Qualifications

• 3 years of relevant HR data lifecycle experience.

Responsibilities

• Resolving complex Tier 2 HTR requests, tickets, and cases.
• Using analytics tools to track HR metrics and support decisions.
• Monitoring SLAs and escalating breaches.
• Ensuring privacy, compliance, first-time-right and four-eye checks.
• Managing organizational structure changes and master data updates.
• Handling onboarding, assignments and end-of-employment administration.
• Managing complex leave and absence cases.
• Processing employee exits and ensuring documentation accuracy.
• Preparing and reviewing high criticality documents and approvals.
• Maintaining records for audit and compliance requirements.
• Maintaining People Function knowledge base, FAQs and HTR documentation.
• Contributing to HBS Knowledge Management and process improvements.
• Partnering with stakeholders to address HR needs.
• Collaborating with team members for consistent process execution.
• Identifying issues and supporting process standardisation.
• Using SAP SuccessFactors and related tools to reduce manual work.
• Managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

Skills

Multilingual communication

Customer service

Problem-solving

Attention to detail

Operational focus

Education

Bachelor’s degree in HR or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

HEINEKEN Kraków (Heineken Business Services Poland) is seeking a Hire To Retire Coordinator to execute transactional and operational HR activities across the employee lifecycle, including onboarding, changes, leave management, and exits. The role emphasizes compliance with global frameworks while addressing local needs and delivering high-quality HR services.

The ideal candidate will have 3 years of lifecycle or data process experience, multilingual communication skills, and proficiency with SAP