Hire To Retire Coordinator with Croatian/Serbian/Slovenian

HEINEKEN Global Shared Services; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Kraków is seeking an experienced Hire To Retire (HTR) Coordinator to manage complex lifecycle and organizational data processes, ensuring data accuracy and compliance across the employee journey. You will join a global team handling onboarding, changes, leaves, and exits within a shared services context.

The role requires coordinating with HTR colleagues, using SAP SuccessFactors and related tools, and maintaining audit-ready documentation.

Qualifications

• Bachelor’s degree in human resources, business administration or a related field.
• Multilingual communication capability – English and Croatian/Serbian/Slovenian.
• Knowledge of HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow).
• Strong customer service and problem-solving skills.

Responsibilities

• Executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits.
• Resolve complex Tier 2 HTR requests, tickets, and cases.
• Use analytics tools to track HR metrics and support decisions.
• Monitor SLAs and escalate breaches.
• Manage organizational structure changes and master data updates.
• Handle onboarding, assignments and end-of-employment administration.
• Manage complex leave and absence cases.
• Prepare and review high criticality documents and approvals.
• Maintain records for audit and compliance requirements.
• Contribute to HBS Knowledge Management and process improvements.
• Partner with stakeholders to address HR needs.

Skills

Lifecycle data management

Escalation handling

Onboarding coordination

Process automation

Education

Bachelor’s degree in HR or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office (Teams, SharePoint)

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Hire To Retire Coordinator

is responsible for executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality HR services and maintaining data accuracy.

Your responsibilities would include:

• resolving complex Tier 2 HTR requests, tickets, and cases
• using analytics tools to track HR metrics and support decisions
• monitoring SLAs and escalating breaches
• ensuring privacy, compliance, first-time-right and four-eye checks
• confirming complex employment data changes (promotions, demotions, off-cycle changes)
• managing organizational structure changes and master data updates
• handling onboarding, assignments and end-of-employment administration
• managing complex leave and absence cases
• processing employee exits and ensuring documentation accuracy
• preparing and reviewing high criticality documents and approvals
• maintaining records for audit and compliance requirements
• maintaining People Function knowledge base, FAQs and HTR documentation
• contributing to HBS Knowledge Management and process improvements
• partnering with stakeholders to address HR needs
• collaborating with team members for consistent process execution
• identifying issues and supporting process standardisation
• using SAP SuccessFactors and related tools to reduce manual work
• managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

You are a good candidate if you have:

• 3 years of relevant experience in handling complex lifecycle or organizational data processes, serving as a point of escalation for HTR colleagues, onboarding new joiners in HTR team, proposing CPI initiatives to automate and improve quality of HTR tasks
• Bachelor’s degree in human resources, business administration or a related field
• multilingual communication capability – English and Croatian/Serbian/Slovenian
• knowledge of related processes, especially HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving skills
• excellent communication and interpersonal skills
• high attention to detail and ability to handle sensitive information
• strong operational and service-delivery focus
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint).

You are a perfect match if you also have:

• experience in shared services or multinational environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.