HR Operations: Hire-to-Retire Specialist

HEINEKEN Global Shared Services; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Kraków is seeking an experienced Hire To Retire (HTR) Coordinator to manage complex lifecycle and organizational data processes, ensuring data accuracy and compliance across the employee journey. You will join a global team handling onboarding, changes, leaves, and exits within a shared services context.

The role requires coordinating with HTR colleagues, using SAP SuccessFactors and related tools, and maintaining audit-ready documentation.

Qualifications

• Bachelor’s degree in human resources, business administration or a related field.
• Multilingual communication capability – English and Croatian/Serbian/Slovenian.
• Knowledge of HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow).
• Strong customer service and problem-solving skills.

Responsibilities

• Executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits.
• Resolve complex Tier 2 HTR requests, tickets, and cases.
• Use analytics tools to track HR metrics and support decisions.
• Monitor SLAs and escalate breaches.
• Manage organizational structure changes and master data updates.
• Handle onboarding, assignments and end-of-employment administration.
• Manage complex leave and absence cases.
• Prepare and review high criticality documents and approvals.
• Maintain records for audit and compliance requirements.
• Contribute to HBS Knowledge Management and process improvements.
• Partner with stakeholders to address HR needs.

Skills

Lifecycle data management

Escalation handling

Onboarding coordination

Process automation

Education

Bachelor’s degree in HR or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office (Teams, SharePoint)

Job description

HEINEKEN Kraków is seeking an experienced Hire To Retire (HTR) Coordinator to manage complex lifecycle and organizational data processes, ensuring data accuracy and compliance across the employee journey. You will join a global team handling onboarding, changes, leaves, and exits within a shared services context.

The role requires coordinating with HTR colleagues, using SAP SuccessFactors and related tools, and maintaining audit-ready documentation.