HR Administration Specialist with Italian

Infosys Poland; Łódź; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Performance bonus

Employee referral program bonus

Internal trainings online/onsite

Training platform access

Italian language daily use

Private medical care (Medicover)

Multisport reimbursement

Group insurance

Well-being platform + psychologist

Stable employment with no trial period

IT equipment provided

Social Fund bonuses

Flexible starting hours

Hybrid work mode (2 days in office)

Job summary

Infosys Poland is seeking an HR Operations professional based in Łódź to handle accurate ticketing, own client-reported issues, and coordinate follow-ups. The role requires Italian at C1 and English at B2, with 2 years HR Operations experience and strong MS Excel/Word skills.

The position supports client discussions on HR processes, aims to meet SLA targets, and operates in a hybrid office setup with IT equipment provided by the company.

Qualifications

• Strong communication and analytical skills are essential for client discussions.
• Ability to anticipate client needs and proactively solve problems.
• At least secondary education required.
• Italian at minimum C1 level and English at minimum B2 level are essential for client communication.
• 2 years of experience in HR Operations or HR Payroll is preferred in the Italian market.

Responsibilities

• Accurate logging of all inquiries in the ticketing system
• Taking ownership of client-reported issues
• Performing follow-up actions in case of escalations
• Participating in client discussions regarding HR processes
• Achieving quality goals and SLA targets

Skills

Communication skills

Analytical skills

Attention to detail

Problem solving

Client-focused

HR operations experience

Education

Secondary education

Tools

MS Excel

MS Word

Job description

• Accurate logging of all inquiries in the ticketing system
• Taking ownership of client-reported issues
• Performing follow-up actions in case of escalations
• Participating in client discussions regarding HR processes
• Achieving quality goals and SLA targets

Responsibilities:

• Italian at minimum C1 level (essential for client's communication purposes)
• English at minimum B2 level (essential for client's communication purposes)
• 2 years of experience in HR Operations or HR Payroll (preferred in the Italian market)
• Good knowledge of MS Excel and Word
• Strong communication and analytical skills
• At least secondary education
• Ability to anticipate client needs and proactively solve problems
• Capability to participate in client meetings and manage assigned tasks on time
• Attention to detail and awareness of GDPR-related aspects

We offer to the candidates:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Italian language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback