Head of Shared Services Center — Transformation & Growth

Randstad Polska Sp. z o.o.; Poznań; On-site; PLN 335,000 - 446,000; Full time

Benefits offered by this job

Multinational environment

Development opportunities

Contract or B2B option

Job summary

Randstad Polska Sp. z o.o. seeks a Head/ Site Leader for the Shared Service Center in Poznań to drive strategic transformation and operational excellence.

You will oversee daily operations, align with Functional Heads, and lead a high-performing team while promoting a culture aligned with our values. The role requires a Master’s in business administration, several years of leadership experience in a Finance SSC, and strong networking and stakeholder management skills in English.

Qualifications

• Must have strong leadership and people-management skills.
• Proven ability to coordinate, lead, and manage operations in a comparable role.
• Excellent written and spoken English communication.

Responsibilities

• Act as the Managing Director for the Shared Service Center.
• Oversee service delivery and day-to-day operations ensuring standards and procedures are followed.
• Review and monitor services, report risks, KPIs, and propose corrective actions.
• Recommend changes to improve efficiency and value chain position.
• Support employees and promote the company culture across HR and line managers.
• Plan staffing and support recruitment activities with HR and functional managers.
• Maintain close relationships with Functional Heads at HQ on process implementation.

Skills

Team builder

Motivational leader

Communication

Stakeholder management

Matrix organization experience

Education

Master's Degree in Business Administration or related field

Job description

Randstad Polska Sp. z o.o. seeks a Head/ Site Leader for the Shared Service Center in Poznań to drive strategic transformation and operational excellence.

You will oversee daily operations, align with Functional Heads, and lead a high-performing team while promoting a culture aligned with our values. The role requires a Master’s in business administration, several years of leadership experience in a Finance SSC, and strong networking and stakeholder management skills in English.