Head of Client Solutions Team (Consumer Services) - Central Europe - GBS

TikTok Inc.; Warszawa; On-site; PLN 420,000 - 560,000; Full time

Job summary

TikTok Inc. is seeking a Head of Client Solutions to drive revenue growth through strategic client engagements and cross-functional leadership across GBS markets.

You will shape vertical-specific advertising strategy, promote product adoption, and lead high-performing teams to deliver measurable impact across multiple markets. In this role, you will collaborate with Sales, Operations, and Product stakeholders to standardize best practices, elevate client solutions, and ensure consistent

Qualifications

• Client service excellence: delivering outstanding service and building long-term client partnerships.
• Operational & executional rigor: drive operational consistency and executional excellence at scale.
• Strategic & analytical thinking: translate insights into actionable strategies that deliver measurable outcomes.
• Project Management: manage complex projects with multiple stakeholders, timelines, and deliverables.
• Leadership & People Management: develop and empower high-performing teams.

Responsibilities

• Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams.
• Operational Excellence: standardize processes and guide teams to consistently deliver high-quality client engagements to accelerate revenue growth.
• Strategic Product Adoption: provide guidance on leveraging ad solutions to drive vertical-specific product adoption and expansion opportunities.
• Executional Impact & Growth: lead programs and pilots to create vertical growth opportunities and scale successful initiatives.
• Strategic Client Advisory: act as a trusted advisor to clients and internal teams, aligning client efforts with revenue growth goals.
• Cross-functional Collaboration: partner with Sales, Operations and other internal teams to embed client-centric practices and ensure seamless delivery.
• Insights & Market Influence: gather market insights to inform executional strategies and provide leadership with actionable recommendations.
• Team Leadership: mentor and guide team to execute strategies effectively and grow impact on client engagement.

Skills

Client service excellence

Operational rigor

Strategic thinking

Analytical thinking

Project management

Leadership & people management

Communication & collaboration

Adaptability

Job description

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

The Regional Product & Client Solutions (rPCS) organisation drives strategic alignment and commercial excellence across EUI. This team focuses on elevating product and client solution strategy across the GBS region, ensuring consistent go-to-market excellence. RPCS partners closely with EU markets to surface opportunities, streamline product adoption, and drive incremental revenue. Through close collaboration with sales and product stakeholders, the team brings clarity, cohesion, and commercial momentum to the region.

The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.

Key responsibilities include

• Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
• Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
• Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok's ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
• Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
• Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
• Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
• Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
• Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.

Qualifications

Minimum Qualifications

• Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships.
• Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
• Strategic & Analytical Thinking: Ability to translate insights into actionable strategies that deliver measurable outcomes.
• Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables.
• Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams.

Preferred Qualifications

• Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
• Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
• Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.