Head of Client Solutions, Commerce – Growth Lead

TikTok Inc.; Warszawa; Sur place; PLN 400 000 - 800 000; Plein temps

Résumé du poste

TikTok Inc. in Warsaw seeks a strategic Head of Client Solutions to lead cross-functional teams driving revenue growth and client value across verticals.

You will shape growth strategies, embed best practices, and ensure high-quality client engagements with measurable impact. The role partners with Sales, Operations and internal CST teams to optimize workflows, standardize processes, and deliver scalable campaigns that expand product adoption across markets.

Qualifications

• Client Service Excellence: Passion for delivering outstanding service and building long‑term client partnerships with senior marketing decision‑makers at brands and agencies.
• Strong track record in performance advertising, with an understanding of scaling challenges and advertiser objectives across several media platforms and 5‑7 years media sales expertise.
• Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
• Strategic & Analytical Thinking: Ability to analyse data and extract actionable insights to assess and optimise campaign performance
• Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables. Knowledge of tracking, attribution, and measurement tools (e.g., Pixel, API, MMPs, CLS, BLS, MMM, MTA).
• Leadership & People Management: People management experience with a track record of developing and empowering high‑performing teams. Substantial people management experience within our Company is mandatory. 2+ years previous leadership experience is a must.

Responsabilités

• Core KPIs: Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams.
• Operational Excellence: Standardize processes and guide teams to deliver high‑quality client engagements, accelerating revenue growth.
• Strategic Product Adoption: Guide leveraging TikTok ad solutions to drive vertical product adoption and identify expansion opportunities.
• Executional Impact & Growth: Lead programs to create vertical growth opportunities and design frameworks for evolving client needs.
• Strategic Client Advisory: Advise clients and CST teams on engagement strategies, optimizing workflows, and aligning efforts with revenue growth goals.
• Cross-functional Collaboration: Partner with Sales, Operations and other teams to embed client‑centric practices and ensure seamless delivery.
• Insights & Market Influence: Gather vertical insights to inform strategies and provide leadership with actionable recommendations.
• Team Leadership: Mentor teams to execute strategies effectively and grow impact on client engagement and product adoption.

Connaissances

Client service excellence

Performance advertising

Operational rigor

Strategic & analytical thinking

Project management

Leadership & people management

Outils

Pixel

API

MMPs

CLS

BLS

MMM

MTA

Description du poste

TikTok Inc. in Warsaw seeks a strategic Head of Client Solutions to lead cross-functional teams driving revenue growth and client value across verticals.

You will shape growth strategies, embed best practices, and ensure high-quality client engagements with measurable impact. The role partners with Sales, Operations and internal CST teams to optimize workflows, standardize processes, and deliver scalable campaigns that expand product adoption across markets.