Client Solutions Manager (Apps) - Central Europe (Fixed-Term Contract) - GBS

TikTok; Województwo mazowieckie; On-site; PLN 118,000 - 141,000; Full time

Benefits offered by this job

Private health insurance

Meal card for daily allowance

Employee Assistance Program (EAP)

Job summary

TikTok Poland is seeking a Client Solution Manager (CSM) for a fixed-term maternity cover within the CE Gaming team. You will manage post-sale client relationships, advise on TikTok advertising products, and drive revenue through upsells and experimentation.

You will collaborate with Brand Partnership Managers and division leaders, using data analytics to craft consultative solutions for advertisers and agencies. A strong focus on customer service and proactive problem-solving is essential.

Qualifications

• 5+ years of campaign management experience.
• Background in mobile marketing and relevant KPIs.
• Experience in digital marketing or ad tech and client services.
• Familiarity with auction-based ad networks.
• Strong data analysis to drive insights.
• Experience solving technical problems with product/engineering teams.

Responsibilities

• Manage and grow post-sale client relationships and revenue for advertisers.
• Become an expert in TikTok solutions for businesses of all sizes.
• Grow revenue, educate and lead upsell conversations post initial sale.
• Educate clients on products and updates to drive business outcomes.
• Outline and oversee measurement strategies for tracking results.
• Identify optimization opportunities to improve performance.
• Demonstrate expertise and handle escalations to resolve issues.
• Consult and coach clients to achieve greater results on TikTok.

Skills

Campaign management

Mobile marketing

Digital advertising

Auction-based networks

Analytical skills

Account management

Job description

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

We are seeking an ambitious Client Solution Manager (CSM) to join our CE Gaming team for a fixed term maternity cover.

The CE Gaming team sits within the CE Consumer Services sales team, a division of TikTok's CE Global Business Solutions (GBS) Division.

The Client Solutions Manager will work closely with the Brand Partnership Manager and Division leaders to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

Responsibilities

• Manage and grow post-sale client relationships and revenue for advertisers
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
• Identify optimization opportunities for improving performance
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Consult and coach clients and agencies to achieve greater results on TikTok solutions

Qualifications

Minimum Qualifications

• 5+ years of campaign management experience
• Mobile marketing background with familiarity with all relevant KPIs
• Experience in account management and/or client services roles in digital marketing or ad tech
• Experience with auction-based ad networks
• Strong analytical skills to identify data-driven insights
• Background in performance advertising, managing complex and scaling challenges
• Experience diagnosing and solving technical problems with product and engineering teams

Preferred Qualifications

• Knowledge of the gaming industry; experience working in or with gaming companies is an advantage
• Strong communication skills and ability to build relationships
• Ability to pitch and upsell effectively
• Ability to prioritize and manage tasks in a fast-paced environment
• Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
• Familiarity with measurement frameworks and attribution models

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Information

For Pay Transparency Poland Minimum Compensation Description (Monthly)

The initial base pay for this position is PLN 11632 per month.

Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

In line with our company philosophy and commitment to equal treatment, our Total Rewards package in Poland is designed to ensure fairness, transparency, and employee wellbeing. The benefits offered are competitive within the local market, aligned with statutory requirements and best practices, and may vary depending on the nature of employment.

As part of our benefits package, we offer comprehensive supplementary health insurance for you and your eligible dependants, covering the cost of private treatment for acute conditions. We also provide life cover which offers a lump-sum payment which will be a percentage of your gross monthly salary (depending on the nature of death) in the event of your death whilst in employment with ByteDance. In addition, our Employee Assistance Programme (EAP) offers 24/7 access to confidential mental health counselling for employees and their immediate family members for a designated number of sessions.

Other locally prevalent benefits include a meal card with a designated daily allowance per worked day and access to The Social Benefit Fund, which supports employees’ social activities and provides access to a monthly benefit fund. Full details of these benefits and eligibility criteria are available in the Benefits Summary page which will be shared prior to you onboarding with the company.

We also provide time-off benefits in line with applicable statutory limits, including annual leave (based on years of service), sick leave, maternity leave, paternity leave, childcare leave, study leave, and other paid or unpaid leave entitlements. Where any allowance or payment exceeds statutory requirements, this will be clearly stated in the applicable Leave and Pay Policy.

These benefits are an integral part of the overall remuneration package and are extended to all employees in a fair and transparent manner, in accordance with legal and regulatory requirements. The Company reserves the right to modify or change these benefit programmes at any time, with or without notice.