Head of AI Agents Product Strategy & Ops

Zendesk; Kraków; Hybrid; PLN 320,000 - 460,000; Full time

Benefits offered by this job

Hybrid work model

Global collaboration

Job summary

Zendesk is transforming customer service through AI, and our AI Agents organization seeks a Lead, Product Strategy & Operations to partner with Product leadership to drive operational excellence and data-informed strategy. This role connects customer insights with product priorities and cross-functional execution.

You will optimize existing development programs, align stakeholders across Product, Experience, and GTM, and measure outcomes to continuously improve how AI Agents deliver value.

Qualifications

• Several years of experience in Product Strategy & Operations, Product Operations, Product Management, Chief of Staff, or similar roles within B2B SaaS.
• Experience partnering with senior Product, Design, or Engineering leaders in a fast-moving product organization.
• Strong understanding of Product Development processes, customer discovery, planning, and cross-functional execution.
• Excellent organizational and operational skills with a track record of improving processes in high-complexity environments.
• Strong analytical skills translating customer feedback, product data, and business priorities into actionable recommendations.

Responsibilities

• Partner with Product leadership to create an integrated view of AI Agents priorities and translate into executive-ready recommendations.
• Connect customer insights and data to product strategy, ensuring signals inform planning and prioritization.
• Drive cross-functional alignment across Product Development, Customer Experience, Go-to-Market, Data, and other partners.
• Optimize Product Development programs by extracting greater value from planning, discovery, launch, and engagement processes.
• Identify friction, propose actionable improvements, and measure impact with the team.

Skills

Product Strategy

Operations collaboration

Senior leadership partnership

Product development understanding

Process optimization

Analytical decision making

Communication & influencing

Jira Plans

PDLC

Job description

Zendesk is transforming customer service through AI, and our AI Agents organization seeks a Lead, Product Strategy & Operations to partner with Product leadership to drive operational excellence and data-informed strategy. This role connects customer insights with product priorities and cross-functional execution.

You will optimize existing development programs, align stakeholders across Product, Experience, and GTM, and measure outcomes to continuously improve how AI Agents deliver value.