Senior Product Manager

Tooploox; Polska; Sur place; PLN 180 000 - 260 000; Plein temps

Résumé du poste

Tooploox seeks a Senior Product Manager to lead the vision and execution of AI-powered customer service solutions for a banking client. You will own the strategy, roadmap and cross-functional delivery, translating complex designs into actionable backlogs for engineering teams.

You will validate ideas through experiments, coordinate with stakeholders, and stay ahead of AI/LLM developments to ensure scalable, high-impact products.

Qualifications

• Senior Product Manager with leadership and strategic thinking to build AI-powered products and services.
• Experience translating high-level design into actionable backlogs for engineering teams.
• Ability to map processes, define requirements and acceptance criteria for quality delivery.

Responsabilités

• Define end-to-end product vision and execution for AI-powered customer service solutions in banking.
• Translate solution designs into clear, buildable backlogs for engineering teams.
• Review scope and estimates to ensure realistic roadmaps for delivery.
• Document requirements and acceptance criteria; define UAT scenarios.
• Build trustful stakeholder relationships and cross-team communication.
• Identify opportunities and advise clients on potential directions.

Connaissances

Product management

AI/ML familiarity

Stakeholder management

Strategic thinking

Roadmapping

Description du poste

We are seeking a Senior Product Manager with strong leadership and strategic thinking to join our team and build innovative products and services powered by AI and autonomous agents. In this role, you will lead a strategic project focused on Customer Service transformation for a client in the banking sector, implementing AI and decision-making AI Agents.

We value your ability to identify and prioritize business opportunities and to transform data and research into clear product strategies and roadmaps. You\'ll manage the entire process, from feasibility studies to scaling up, while ensuring smooth stakeholder communication and balancing client ambitions with delivery feasibility.

If you want to have a real impact on how users interact with the technologies of the future, feel invited!

What you will do :

• Manage the end-to-end product vision and execution for AI-powered solutions, agents, and automated workflows designed specifically for customer support teams in a banking environment.
• Own the translation from high-level solution design decisions into a clear, structured, and buildable backlog for the engineering team.
• Review scope and technical estimates on behalf of the delivery team to ensure project roadmaps are realistic.
• Map business processes, document clear requirements, and define acceptance criteria and UAT scenarios to ensure high-quality delivery.
• Develop trustful relationships with stakeholders and ensure smooth cross-team communication.
• Identify and prioritize business opportunities and advise clients on possible directions .
• Validate ideas through experimentation to make fast, informed, de-risked decisions using continuous discovery approaches.
• Lead a cross-functional team of experts in their field, from AI engineers to experienced designers.
• Monitor productization of AI solutions from feasibility study through PoC to release and scale-up.
• Stay current with the rapidly evolving field of AI, LLMs, and autonomous agent frameworks.