AI-Driven Client Engagement Operations Manager

Assured; Polska; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare plan

Free life insurance

Unlimited PTO

Family leave

401(k) contribution

WFH benefits

HSAs/FSAs

Team events & offsites

Job summary

Assured is seeking a Customer Success Operations Manager to lead the Client Engagement function in an AI-native environment. You will embed AI into daily workflows, design agents and internal tools, and drive efficiency while maintaining high quality across the team.

You will partner with CE, Sales, Engineering Operations, and Product Operations to translate strategic goals into tangible initiatives and measurable outcomes, continuously iterating based on data and feedback.

Qualifications

• Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization.
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms.
• A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.
• Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations — you know how to build trust, align competing priorities, and get things done through influence.
• A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them.
• Strong analytical skills and comfort using data to inform decisions and measure impact.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.

Responsibilities

• Lead the AI-native transformation of Client Engagement.
• Proactively drive efficiency and quality.
• Build AI agents and internal tools.
• Own the strategic roadmap.
• Own the team's knowledge sources.
• Work cross-functionally to drive results.
• Measure and iterate.

Skills

Operations leadership

Building AI agents

Cross-functional collaboration

Analytical skills

Communication skills

Job description

Assured is seeking a Customer Success Operations Manager to lead the Client Engagement function in an AI-native environment. You will embed AI into daily workflows, design agents and internal tools, and drive efficiency while maintaining high quality across the team.

You will partner with CE, Sales, Engineering Operations, and Product Operations to translate strategic goals into tangible initiatives and measurable outcomes, continuously iterating based on data and feedback.