Guest Experience Supervisor

Chartwells Higher Education; gmina Czernichów; On-site; PLN 42,000 - 60,000; Full time

Job summary

Chartwells Higher Education is seeking staff to manage lounge seating, stock condiment and beverage areas, and keep storage areas organized. The role uses a POS system for sales, maintains records, and ensures cleanliness and safety across shifts.

Responsibilities include inventory checks, FIFO/FEFO adherence, temperature logging, and customer service. Training compliance is required within one month and annually thereafter.

Qualifications

• Familiarity with POS systems to record sales and payments.
• Ability to follow FIFO and FEFO inventory procedures.
• Comfort with completing HSQA logs and temperature checks.
• Willingness to complete required 24/7 training within one month of start date.

Responsibilities

• Organizes chairs within lounge and seating areas.
• Checks staff, cleans and refills condiment station and beverage/food storage areas.
• Maintains accurate records of discarded or diverted items and their storage.
• Keeps items stocked based on sales volume.
• Signs in/out on the WALTER clock for shifts.
• Interacts with customers, resolves complaints politely and promptly.
• Uses POS to record sales and transactions, including payments.
• Performs weekly expiration checks and FIFO/FEFO compliance.
• Completes fridge/freezer temperature checks and HSQA logs as directed.
• Directs co-workers to ensure service standards and inventory controls.
• Follows uniform, jewelry, health, safety and QA policies.
• Completes 24/7 training within one month of start date and annually thereafter.

Skills

Customer service

Time management

Communication

Teamwork

Inventory awareness

Tools

POS system

WALTER clock

Job description

Chartwells Higher Education is seeking staff to manage lounge seating, stock condiment and beverage areas, and keep storage areas organized. The role uses a POS system for sales, maintains records, and ensures cleanliness and safety across shifts.

Responsibilities include inventory checks, FIFO/FEFO adherence, temperature logging, and customer service. Training compliance is required within one month and annually thereafter.