Growth & Retention Lead for SMB

U.S. Bank; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Market-competitive compensation

Performance-based incentives

Inclusive benefits & wellness

Job summary

U.S. Bank's Elavon unit seeks a Growth and Retention Manager to lead proactive, campaign-driven retention and growth initiatives for the SMB customer base. You will design strategies, optimize engagement channels, and partner with Marketing, Analytics, Salesforce, and Operations to maximize loyalty and revenue.

The role emphasizes data-driven decision making and close collaboration to transform customer engagement and expand VAS penetration across markets.

Qualifications

• Experience designing and executing growth and retention initiatives for SMB portfolios.
• Ability to analyze customer data and behavior to identify upsell and cross-sell opportunities.
• Strong cross-functional collaboration with GTM, Marketing, Analytics, Salesforce and Operations.

Responsibilities

• Identify and implement growth and retention revenue opportunities within SMB portfolios.
• Optimize retention processes across customer engagement channels using data-driven insights.
• Develop and implement new product and retention offerings to grow the customer base.

Skills

Growth & retention strategies

Campaign management

Data-driven decision making

Stakeholder collaboration

Tools

Salesforce

CRM software

Data analytics tools

Job description

U.S. Bank's Elavon unit seeks a Growth and Retention Manager to lead proactive, campaign-driven retention and growth initiatives for the SMB customer base. You will design strategies, optimize engagement channels, and partner with Marketing, Analytics, Salesforce, and Operations to maximize loyalty and revenue.

The role emphasizes data-driven decision making and close collaboration to transform customer engagement and expand VAS penetration across markets.