Remote Customer Retention Lead: Revenue & Experience

Elvtr Us Llc.; Polska; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Career advancement opportunities

Free ELVTR courses

Remote-first culture

Gym membership reimbursement

Mental health support

Generous vacation

Job summary

ELVTR is seeking an experienced Customer Retention Manager to protect the learner experience while driving revenue recovery and long-term growth. The role is remote with EST working hours and requires strategic thinking, negotiation, and cross-functional collaboration across Sales, Product, Finance, and Operations.

You will own the retention process, reduce refunds, implement proactive recovery strategies, and coach the team to deliver high-quality customer outcomes in a fast-paced EdTech

Job description

ELVTR is seeking an experienced Customer Retention Manager to protect the learner experience while driving revenue recovery and long-term growth. The role is remote with EST working hours and requires strategic thinking, negotiation, and cross-functional collaboration across Sales, Product, Finance, and Operations.

You will own the retention process, reduce refunds, implement proactive recovery strategies, and coach the team to deliver high-quality customer outcomes in a fast-paced EdTech