Global Trade Operations Specialist - Brokerage Management

Customs Support Group B.V.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Customs Support Group is seeking a Trade Operations Specialist – Brokerage Management to join our Global Trade Advisory & Solutions team and support a key international client with daily customs and brokerage activities.

This hands-on role requires organizing, proactive handling of requests, and thorough coordination with brokers and client stakeholders in a fast-paced, international environment.

Qualifications

• Minimum 1 year of professional experience in customs brokerage, customs, trade compliance, logistics or similar operations.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple tasks, deadlines and shifting priorities in a fast-paced environment.
• Proactive attitude and willingness to take ownership of assigned activities.
• Good communication skills and confidence working with different internal and external stakeholders.
• Comfortable working with Excel, operational data, reports and trackers.
• Professional working proficiency in English, both written and spoken.
• Interest in developing knowledge of customs, brokerage management and international trade.
• Ability to work effectively under pressure while maintaining accuracy and quality.
• Reliable, structured and solution-oriented approach to day-to-day work.

Responsibilities

• Support daily execution and monitoring of customs brokerage activities.
• Follow up with brokers and client stakeholders on actions and topics.
• Monitor broker performance, KPIs and related data.
• Identify missing information, delays, discrepancies, or inconsistencies; follow up.
• Escalate issues as needed and support timely resolution.
• Maintain trackers, reports and documentation.
• Coordinate with internal/external stakeholders to complete actions on time.
• Assist team in resolving day-to-day operational issues in customs/brokerage.
• Ensure information and documentation are complete and up-to-date.
• Contribute to continuous improvements in brokerage processes.

Skills

Organizational skills

Attention to detail

Multitasking

Proactive attitude

Communication skills

Ability to work under pressure

Tools

Excel

Job description

Customs Support Group is seeking a Trade Operations Specialist – Brokerage Management to join our Global Trade Advisory & Solutions team and support a key international client with daily customs and brokerage activities.

This hands-on role requires organizing, proactive handling of requests, and thorough coordination with brokers and client stakeholders in a fast-paced, international environment.