Trade Operations Specialist – Brokerage Management

Customs Support Group B.V.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Customs Support Group is seeking a Trade Operations Specialist – Brokerage Management to join our Global Trade Advisory & Solutions team and support a key international client with daily customs and brokerage activities.

This hands-on role requires organizing, proactive handling of requests, and thorough coordination with brokers and client stakeholders in a fast-paced, international environment.

Qualifications

• Minimum 1 year of professional experience in customs brokerage, customs, trade compliance, logistics or similar operations.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple tasks, deadlines and shifting priorities in a fast-paced environment.
• Proactive attitude and willingness to take ownership of assigned activities.
• Good communication skills and confidence working with different internal and external stakeholders.
• Comfortable working with Excel, operational data, reports and trackers.
• Professional working proficiency in English, both written and spoken.
• Interest in developing knowledge of customs, brokerage management and international trade.
• Ability to work effectively under pressure while maintaining accuracy and quality.
• Reliable, structured and solution-oriented approach to day-to-day work.

Responsibilities

• Support daily execution and monitoring of customs brokerage activities.
• Follow up with brokers and client stakeholders on actions and topics.
• Monitor broker performance, KPIs and related data.
• Identify missing information, delays, discrepancies, or inconsistencies; follow up.
• Escalate issues as needed and support timely resolution.
• Maintain trackers, reports and documentation.
• Coordinate with internal/external stakeholders to complete actions on time.
• Assist team in resolving day-to-day operational issues in customs/brokerage.
• Ensure information and documentation are complete and up-to-date.
• Contribute to continuous improvements in brokerage processes.

Skills

Organizational skills

Attention to detail

Multitasking

Proactive attitude

Communication skills

Ability to work under pressure

Tools

Excel

Job description

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 120+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do:

We support more than 60,000 clients and process over 20 million declaration lines each year.

How we work:

We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.

Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this has already led to clear productivity gains.

Why it matters:

Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.

CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs and international trade operations are managed.

You will:

• Work with customs professionals, brokers and international stakeholders across multiple countries


• Gain hands-on experience in customs brokerage management and international trade operations


• Develop your knowledge of customs, trade compliance and operational performance management


• Work in an international environment supporting one of our key global clients


• Contribute to improving operational processes and the effectiveness of customs brokerage activities

This is an excellent opportunity for someone who already has initial experience in customs, logistics, trade compliance or supply chain operations and wants to further develop within international trade.

Purpose of the Position

We are looking for a Trade Operations Specialist – Brokerage Management to join our Global Trade Advisory & Solutions team and support one of our key international clients with the daily execution of its customs and brokerage management activities.

This is a hands-on operational role in a fast-paced international environment. You will work closely with customs brokers, client stakeholders and our Advisory team to monitor activities, follow up on open topics and ensure that operational tasks are completed accurately and on time.

We are looking for someone who is organized, proactive, comfortable working under pressure and eager to further develop within customs and international trade.

Main Responsibilities

• Support the daily execution and monitoring of customs brokerage activities


• Follow up with customs brokers and client stakeholders on open actions, operational topics and issues


• Monitor broker performance, operational KPIs and customs-related data


• Identify missing information, delays, discrepancies or inconsistencies and ensure appropriate follow-up


• Escalate operational issues when required and support their timely resolution


• Maintain operational trackers, reports and supporting documentation


• Coordinate with internal and external stakeholders to ensure agreed actions are completed accurately and on time


• Support the team in resolving day-to-day operational issues related to customs and brokerage activities


• Ensure operational information and documentation are complete, accurate and kept up to date


• Contribute to continuous improvement initiatives and optimization of brokerage management processes

What to Expect

• A hands-on operational role within our Global Trade Advisory & Solutions team


• Daily collaboration with customs brokers, client stakeholders and internal CSG teams


• An international working environment supporting a key global client


• A fast-paced environment where priorities may change and timely follow-up is important


• Exposure to customs brokerage operations, performance management and international trade processes


• Opportunity to further develop your customs and international trade expertise


• A collaborative team environment focused on ownership, quality and continuous improvement

Requirements

• Minimum 1 year of professional experience in customs brokerage, customs, trade compliance, logistics, supply chain or a similar operational environment


• Strong organizational skills and excellent attention to detail


• Ability to manage multiple tasks, deadlines and changing priorities in a fast-paced environment


• Proactive attitude and willingness to take ownership of assigned activities


• Good communication skills and confidence working with different internal and external stakeholders


• Comfortable working with Excel, operational data, reports and trackers


• Professional working proficiency in English, both written and spoken


• Interest in developing further knowledge of customs, brokerage management and international trade


• Ability to work effectively under pressure while maintaining accuracy and quality


• Reliable, structured and solution-oriented approach to day-to-day work