Global Shipment Operations Lead

Cencora, Inc.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Cencora, Inc. is seeking an Operations Executive to oversee the full shipment journey and serve as the main contact for clients across channels. The role requires coordinating with World Courier departments worldwide and external partners for seamless service delivery.

Ideal candidates have strong English and Polish skills, a customer-focused mindset, and solid knowledge of logistics. A high school diploma is required, with 1–2 years in a similar role considered a plus.

Qualifications

• Strong command of English, both written and spoken.
• Native in Polish or at least C1 level.
• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Excellent communication skills.
• Ability to make sound decisions within the scope of own expertise and responsibilities.
• Ability to cooperate effectively within the department and across the wider organization.
• Basic understanding of the logistics sector.
• Strong ability to collaborate effectively with internal stakeholders.
• High school diploma.

Responsibilities

• Handle all tasks arising within the field accurately, timely, efficiently, and economically.
• Receive and process customer orders via phone, email, Salesforce, the Transport Management System, Customer Portal or any other channel.
• Create shipment jobs in the Transport Management System or other relevant operational systems.
• Choose the safest, fastest, and most efficient mode of transport for shipments.
• Follow and meet valid regulations and guidelines.
• Comply with customs law at the time of importation and exportation of shipments.
• Coordinate with internal and external subcontractors, including: airlines, handling agents, customs authorities, government authorities, drivers.
• Provide the highest possible service quality.
• Be available at any time for order acceptance.
• Fulfill all training requirements accurately, timely, and efficiently.
• Choosing safest, fastest and most efficient modes of transport (flight, car, train, parcel, other).
• Scheduling drivers (pick ups/ deliveries of shipments).
• Checking shipments documentation and labelling correctness (HWB, AWB, packaging, labels).
• Monitoring bookings and transport processes to react if irregularities occur.
• Monitoring planned departures/ arrivals of shipments (“Postflight check”).
• Being aware of actual information (“All Station Mails”).
• Be aware of relevant rules (ADR/ IATA) and of mandated law.
• Using all available working resources (TMS, OMNI, Webdoc, AdobeSign, DASH, Share Point, Salesforce and others).
• Carrying out inventory checks (GTC Report, packaging stock, labels, other supplies).
• Supplying order management.
• Networking with service providers/ subcontractors (airlines, handling agents, driver, customs, supplier).
• Performing preparatory activities.
• Pre conditioning and packaging preparation for transport.
• Labelling and marking shipments according to the regulations.
• Providing or rather obtaining necessary documentation (HWB, AWB, Export/ Import declaration, Live Animal Certificate, DGD and other required).
• Checking transport paperwork according to ADR, IATA, DGR, CAA (Civil Aviation Authority) regulations.
• Providing and controlling documents required for import/export declaration.

Skills

English proficiency

Polish language

Customer focus

Communication skills

Decision making

Cross-functional collaboration

Logistics basics

Team collaboration

High school diploma

Education

High school diploma

Job description

Cencora, Inc. is seeking an Operations Executive to oversee the full shipment journey and serve as the main contact for clients across channels. The role requires coordinating with World Courier departments worldwide and external partners for seamless service delivery.

Ideal candidates have strong English and Polish skills, a customer-focused mindset, and solid knowledge of logistics. A high school diploma is required, with 1–2 years in a similar role considered a plus.