B2C Transportation Operations Lead — Mandarin/English

JD.com Inc.; Województwo wielkopolskie; On-site; PLN 90,000 - 130,000; Full time

Job summary

JD.com Inc. in Poland is seeking an Transportation Operations Specialist – B2C to coordinate daily transport activities, liaise with carriers and warehouse teams, and ensure timely delivery for e-commerce shipments.

You will monitor schedules, manage capacity, track shipments and resolve transportation exceptions, working with Mandarin Chinese and English language skills in an international team.

Qualifications

• Experience in transportation operations, dispatching or logistics, preferably within B2C, e-commerce or parcel delivery.
• Understanding of carrier coordination, transport planning and delivery processes.
• Professional working proficiency in Mandarin Chinese and English, spoken and written.
• Polish language skills are an advantage.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Hands-on approach to solving problems and taking ownership of daily operations.
• Good analytical skills and comfort with Excel; knowledge of transportation management systems is a plus.

Responsibilities

• Coordinate daily transportation activities for B2C shipments, including outbound movements and last-mile delivery handovers.
• Plan and monitor transport schedules, vehicle availability and capacity according to shipment volumes.
• Collaborate with carriers, delivery partners and warehouse teams to ensure timely collections and deliveries.
• Track shipments, investigate delays and resolve transportation exceptions.
• Monitor carrier performance, delivery quality and transportation costs.
• Support capacity planning during promotional campaigns and seasonal peaks.
• Handle operational escalations and coordinate corrective actions with internal and external stakeholders.
• Maintain accurate transportation data and prepare performance reports.
• Identify opportunities to improve processes, service quality and cost efficiency.
• Communicate effectively with local and international colleagues in Mandarin Chinese and English.

Skills

Mandarin Chinese proficiency

English proficiency

Organizational skills

Hands-on problem solving

Excel proficiency

Transportation management systems

Tools

Excel

Transportation management systems

Job description

JD.com Inc. in Poland is seeking an Transportation Operations Specialist – B2C to coordinate daily transport activities, liaise with carriers and warehouse teams, and ensure timely delivery for e-commerce shipments.

You will monitor schedules, manage capacity, track shipments and resolve transportation exceptions, working with Mandarin Chinese and English language skills in an international team.