Global Logistics Operations Lead

World Courier; Województwo mazowieckie; On-site; PLN 42,000 - 65,000; Full time

Job summary

Cencora is seeking an Operations Executive in Poland to oversee the full shipment journey from initiation to completion and act as a key contact for clients across channels. You will coordinate with World Courier departments worldwide and external partners to ensure seamless service delivery.

Responsibilities include processing orders, creating shipment jobs, selecting optimal transport modes, ensuring regulatory compliance, and maintaining high service quality.

Qualifications

• Strong command of English, both written and spoken.
• Native Polish or at least C1 level.
• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Excellent communication skills.
• Ability to make sound decisions within the scope of own expertise and responsibilities.
• Ability to cooperate effectively within the department and across the wider organization.
• Basic understanding of the logistics sector.
• Strong ability to collaborate effectively with internal stakeholders.
• Nice to have: 1-2 years of experience in a similar position.

Responsibilities

• Handle all tasks arising within the field accurately, timely, efficiently, and economically.
• Receive and process customer orders via phone, email, Salesforce, the Transport Management System, Customer Portal or any other channel.
• Create shipment jobs in the Transport Management System or other relevant operational systems.
• Choose the safest, fastest, and most efficient mode of transport for shipments.
• Follow and meet valid regulations and guidelines.
• Comply with customs law at the time of importation and exportation of shipments.
• Coordinate with internal and external subcontractors, including airlines, handling agents, customs authorities, government authorities, drivers.
• Provide the highest possible service quality.
• Be available at any time for order acceptance.
• Fulfill all training requirements accurately, timely, and efficiently.
• Choosing safest, fastest and most efficient modes of transport (flight, car, train, parcel, other).
• Scheduling drivers (pick ups/ deliveries of shipments).
• Checking shipments documentation and labelling correctness (HWB, AWB, packaging, labels).
• Monitoring bookings and transport processes to react if irregularities occur.
• Monitoring planned departures/ arrivals of shipments (“Postflight check”).
• Being aware of actual information (“All Station Mails”).
• Be aware of relevant rules (ADR/ IATA) and of mandated law.
• Using all available working resources (TMS, OMNI, Webdoc, AdobeSign, DASH, Share Point, Salesforce and others).
• Carrying out inventory checks (GTC Report, packaging stock, labels, other supplies).
• Supplying order management.
• Networking with service providers/ subcontractors (airlines, handling agents, driver, customs, supplier).
• Performing preparatory activities.
• Pre conditioning and packaging preparation for transport.
• Labelling and marking shipments according to the regulations.
• Providing or rather obtaining necessary documentation (HWB, AWB, Export/ Import declaration, Live Animal Certificate, DGD and other required).
• Checking transport paperwork according to ADR, IATA, DGR, CAA (Civil Aviation Authority) regulations.
• Providing and controlling documents required for import/export declaration.

Skills

English mastery

Polish native or C1

Customer focus

Excellent communication

Decision making

Collaboration

Nice to have: 1-2 years experience

Education

High school diploma

Job description

Cencora is seeking an Operations Executive in Poland to oversee the full shipment journey from initiation to completion and act as a key contact for clients across channels. You will coordinate with World Courier departments worldwide and external partners to ensure seamless service delivery.

Responsibilities include processing orders, creating shipment jobs, selecting optimal transport modes, ensuring regulatory compliance, and maintaining high service quality.