Customer Quality Lead: Drive Excellence & Improvements

K K Group; Szczecin; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

KK Group is seeking a proactive Lead – Customer Quality to drive and develop our customer quality processes worldwide. You will act as the primary interface between customers and internal stakeholders to understand, fulfill and continually improve requirements, strengthening relationships and quality performance.

In this role, you will oversee NPI and product development quality, coordinate audits, and drive CAPA across functions while collaborating with Engineering, Operations and Supply Chain

Qualifications

• Bachelor’s or Master’s degree in Engineering, Quality, Manufacturing or a related technical field.
• Minimum 5 years of experience within Quality Management, Customer Quality or a related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

Responsibilities

• Serve as the main point of contact for customers regarding quality‑related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.
• Monitor, analyse and report quality performance, customer feedback and quality‑related KPIs.
• Drive a culture of continuous improvement and proactive problem‑solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow‑up and closure of actions.
• Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow‑up activities.
• Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.

Skills

Quality management

Customer relationships

Project management

Analytical thinking

Stakeholder mgmt

Leadership

Communication

Education

Bachelor’s or Master’s in Engineering/Quality/Manufacturing

Job description

KK Group is seeking a proactive Lead – Customer Quality to drive and develop our customer quality processes worldwide. You will act as the primary interface between customers and internal stakeholders to understand, fulfill and continually improve requirements, strengthening relationships and quality performance.

In this role, you will oversee NPI and product development quality, coordinate audits, and drive CAPA across functions while collaborating with Engineering, Operations and Supply Chain