Global Repair & Warranty Leader

KK Group; Szczecin; On-site; PLN 210,000 - 320,000; Full time

Job summary

KK Group is seeking an experienced Manager - Repair & Warranty to lead the global repair and warranty function, standardising processes and ensuring excellent customer support. This strategic role focuses on reducing warranty costs, strengthening customer relationships, and translating requirements into effective internal actions.

The role requires leadership in an international environment, strong stakeholder management, and fluent English communication to drive continuous improvement across

Qualifications

• Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering or related technical discipline.
• Proven experience in warranty management, customer quality, after-sales service, repair operations or claim handling.
• Previous leadership experience managing teams in an international environment.
• Strong understanding of customer contracts, warranty obligations and claim processes.
• Experience in quality management and problem-solving methodologies.

Responsibilities

• Lead, develop and inspire the global Repair & Warranty team.
• Drive globalisation and continuous improvement of Repair & Warranty processes across KK Group.
• Establish and maintain a consistent global claim handling framework.
• Analyse warranty cases and claim trends to identify root causes and improvement opportunities.
• Own global reporting of warranty provisions related to external customer claims.
• Support decision-making through accurate reporting, trend analysis and risk assessments.

Skills

Warranty management

Customer quality

After-sales service

Claim handling

Leadership

Cross-functional collaboration

Analytical skills

English communication

Education

Bachelor's or Master's in Engineering

Job description

KK Group is seeking an experienced Manager - Repair & Warranty to lead the global repair and warranty function, standardising processes and ensuring excellent customer support. This strategic role focuses on reducing warranty costs, strengthening customer relationships, and translating requirements into effective internal actions.

The role requires leadership in an international environment, strong stakeholder management, and fluent English communication to drive continuous improvement across