Global P2P Operations Lead – Governance & Analytics

BD; Wrocław; On-site; PLN 132,000 - 201,000; Full time

Job summary

BD is seeking an P2P Operations Supervisor in Wroclaw to oversee day-to-day governance of outsourced Source-to-Pay operations. You will ensure SLAs are met, drive escalation and root-cause resolution, and safeguard process control and compliance, starting with EMEA and scaling globally.

The role requires monitoring performance, leading governance cadences, and coordinating with Procurement, Local Finance, and COE to drive continuous improvement and integration efforts.

Qualifications

• Focus on governance and performance oversight of STP operations.
• Experience with KPI, SLA, and CPI tracking and data sources.

Responsibilities

• Own the STP performance dashboard across AP, blocked/held, IDOCs, disputes, T&E, and vendor master data.
• Manage escalation framework and governance cadence with outsourced provider.
• Lead monthly exception reviews with Pareto analysis and drive upstream process fixes.
• Coordinate with Procurement, Local Finance and COE to align P2P operations with integrations or separations.
• Ensure SOX/compliance alignment and provide remediation evidence.

Skills

Continuous Improvement

Cross-Functional Teamwork

KPI

Procure-to-Pay

Root Cause Analysis

SLA

Source-to-Pay

Job description

BD is seeking an P2P Operations Supervisor in Wroclaw to oversee day-to-day governance of outsourced Source-to-Pay operations. You will ensure SLAs are met, drive escalation and root-cause resolution, and safeguard process control and compliance, starting with EMEA and scaling globally.

The role requires monitoring performance, leading governance cadences, and coordinating with Procurement, Local Finance, and COE to drive continuous improvement and integration efforts.