P2P Operations Supervisor

BD Mexico; Wrocław; On-site; PLN 132,000 - 201,000; Full time

Job summary

BD Mexico is seeking a P2P Operations Supervisor to oversee the day-to-day governance and performance of outsourced Source-to-Pay (STP) operations. Starting with EMEA, the role is designed to scale toward global P2P governance and will be based in POL Wroclaw - Legnicka.

YOU will own governance, escalation, and continuous improvement initiatives, ensuring SLAs are met, KPIs are tracked, and controls are maintained in collaboration with Procurement, Local Finance, and COE.

Qualifications

• Experience in P2P/STP governance and outsourcing.
• Strong analytical and problem-solving skills.
• Familiarity with SOX/compliance and internal audits.

Responsibilities

• Own the STP performance dashboard across processes (AP, blocked & held, IDOCs, disputes, T&E, vendor master data).
• Track SLA/CPI/KPI performance against targets and validate metric definitions and data sources.
• Lead monthly governance cadence with the outsourced provider and manage escalation framework.
• Coordinate with Procurement, Local Finance and COE to drive upstream process fixes (PSP/DMAIC).
• Monitor requester responsiveness and other bottlenecks as tracked KPIs.

Skills

Continuous Improvement

Cross-Functional Teamwork

KPI

Procure-to-Pay

Root Cause Analysis

SLA

Source-to-Pay

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The P2P Operations Supervisor is responsible for the day-to-day governance and performance oversight of our outsourced Source-to-Pay (STP) operations. The role ensures the BPO partner delivers against agreed SLAs and performance indicators, drives structured escalation and root-cause resolution of operational issues, and safeguards process control and compliance. Starting with EMEA, the role is designed to scale toward global P2P governance.

Key Responsibilities

Performance & Metrics Monitoring

• Own the STP performance dashboard across processes (AP, blocked & held, IDOCs, disputes, T&E, vendor master data).

• Track SLA / CPI / KPI performance against targets; validate metric definitions and underlying data sources.

• Prepare inputs for monthly Service Delivery Reviews and leadership reporting.

Governance & Escalation

• Own the escalation framework for blocked/held invoices and operational issues, ensuring the BPO partner follows the defined escalation ladder.

• Run the recurring governance cadence (bi-weekly / monthly reviews) with the outsourced provider.

• Maintain RACI and escalation matrices across processes.

Root-Cause Analysis & Continuous Improvement

• Lead monthly exception reviews: Pareto analysis by cause, recurrence rate, and ownership.

• Drive upstream process fixes in partnership with Procurement, Local Finance and the COE, applying problem-solving methodology (PSP / DMAIC).

• Monitor requestor responsiveness and other business-driven bottlenecks as tracked KPIs.

Cross-Functional Collaboration & Compliance

• Act as the single point of contact between the retained organization and the outsourced provider for delivery and governance topics.

• Ensure alignment with SOX and internal audit requirements; provide remediation evidence and documentation.

• Support automation of governance and reporting (Power Automate / Power BI).

Mergers, Acquisitions & Divestitures Support

• Support P2P process continuity during M&A, carve-outs and divestitures (e.g. TSA exits, legal entity integrations, ERP migrations).

• Ensure controls, escalation and service delivery remain stable through organizational and system change.

• Coordinate with Local Finance, COE and transformation teams to align P2P operations with integration / separation timelines.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers .

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Continuous Improvement, Cross-Functional Teamwork, Key Performance Indicators (KPI), Procure-to-Pay, Root Cause Analysis (RCA), Service Level Agreement (SLA), Source-to-Pay (S2P)

Optional Skills

Accounting, Finance

.

Primary Work Location

POL Wroclaw - Legnicka

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

zł131,600.00 - zł200,675.00 PLN Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.