Customer Service Representative with English AND Spanish/French/German

Planet Paymet; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet offers integrated software, payments, and technology solutions for Hospitality and Retail sectors worldwide. We seek a Customer Service Representative fluent in English and an EU language to be the first point of contact, delivering a smooth, professional experience across markets.

This shift-based role supports customer inquiries and issues with empathy, using CRM tools and strong communication. A hybrid work model is available with three days in the office.

Qualifications

• Bachelor's degree in Computer Science, Business Management and Administration, or a related field (or equivalent experience).
• Experience with CRM tools like Salesforce or Zendesk.
• Able to work floating shifts between 08:00 and 20:00, Mon - Sun.
• Experience in customer service or a similar client-facing role.
• Strong computer literacy and willingness to learn new tools.
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Respond to inquiries via phone and email for multiple markets.
• Provide clear information about products, services, and policies.
• Handle customer complaints with professionalism and care.
• Maintain detailed records of interactions in internal systems.
• Collaborate with internal departments to resolve issues promptly.
• Uphold company standards and service guidelines in every interaction.
• Identify recurring issues and report feedback to improve service quality.
• Engage in manager-assigned projects and merchant trainings.

Skills

English fluency

Customer service experience

Communication skills

Team collaboration

Calm under pressure

Education

Bachelor's degree in CS/Business/Admin

Tools

Salesforce

Zendesk

Microsoft Office

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

As a Customer Service Representative fluent in English and Spanish/French/German or any other EU language, you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a shift-based role focused on delivering exceptional service, resolving inquiries and technical issues, and supporting customer needs with empathy and efficiency.

What you will do

• Respond to tourists and merchant inquiries via phone and email for multiple markets
• Provide clear and accurate information about products, services, and company policies
• Handle customer complaints and resolve issues with professionalism and care
• Maintain detailed records of customer interactions using internal systems
• Collaborate with internal departments to ensure timely and effective resolution
• Uphold company standards and service guidelines in every interaction
• Identify and report recurring issues or customer feedback to improve service quality
• Engage in project initiatives assigned by your manager in line (Merchant trainings, ad hoc requests)

Who you are

• Fluent in English and at least one of the following languages: French, German, Spanish, Italian. (Spoken and Written)
• Available to work floating shifts between 08:00 and 20:00, Mon - Sun.
• Experienced in customer service or a similar client-facing role
• Bachelor's degree in Computer Science, Business Management and Administration, or a related field (or equivalent experience).
• Preferred experience with CRM tools like Salesforce or Zendesk
• Sufficient computer literacy and willing to learn new tools
• Experience using Microsoft Office products, including Excel, Outlook, Word, and PowerPoint.
• A strong communicator with excellent interpersonal skills
• Organized, detail-oriented, and able to manage multiple tasks
• Calm under pressure and solution-focused
• Comfortable working in a fast-paced, team-oriented environment

Our Values

Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.

Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.

Enthusiastic: Eager to learn and a passion for Customer Care.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.