IT Support Specialist with English

HCLTech; Wrocław; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work setting

Job summary

HCLTech is seeking an IT Support Specialist (hybrid from Wroclaw, Poland) to ensure seamless IT operations across all company sites in the Wroclaw region. You will be the primary point of contact for end-user support, network troubleshooting, and IT service delivery, directly contributing to the efficiency and productivity of our teams.

Your responsibilities include supporting desktops, laptops, mobiles, and peripherals; administering LAN/WAN; managing ITIL-aligned requests; collaborating with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Professional proficiency in English, both written and spoken.
• Proven experience in end-user IT support within a corporate environment.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Working knowledge of ITIL frameworks and hands-on experience with IT service management tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Provide comprehensive technical support for end-users across all Wroclaw sites, addressing hardware, software, and network issues promptly.
• Troubleshoot and resolve incidents related to desktops, laptops, mobile devices, and peripheral equipment.
• Administer and monitor local network infrastructure (LAN/WAN), ensuring optimal performance and minimal downtime.
• Manage service requests, incidents, and changes in compliance with ITIL best practices and company processes.
• Collaborate with global IT teams to implement technology upgrades, patches, and security protocols.
• Maintain accurate documentation of support activities, configurations, and assets.
• Educate users on best practices for IT security and effective technology usage.
• Identify recurring problems and recommend long-term solutions to enhance IT operations.

Skills

End-user support

Networking basics

ITIL knowledge

Troubleshooting

English proficiency

Interpersonal skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ITSM tools

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

IT Support Specialist - (hybrid from Wroclaw, Poland)

Overview of the Role:

As an IT Support Specialist, you will play a critical role in ensuring seamless IT operations across all company sites in the Wroclaw region. You will act as the primary point of contact for end-user support, network troubleshooting, and IT service delivery, directly contributing to the efficiency and productivity of our teams. Your expertise will help maintain high service standards, support business continuity, and strengthen HCLTech’s reputation for operational excellence.

Detailed Responsibilities:

• Provide comprehensive technical support for end-users across all Wroclaw sites, addressing hardware, software, and network issues promptly.
• Troubleshoot and resolve incidents related to desktops, laptops, mobile devices, and peripheral equipment.
• Administer and monitor local network infrastructure (LAN/WAN), ensuring optimal performance and minimal downtime.
• Manage service requests, incidents, and changes in compliance with ITIL best practices and company processes.
• Collaborate with global IT teams to implement technology upgrades, patches, and security protocols.
• Maintain accurate documentation of support activities, configurations, and assets.
• Educate users on best practices for IT security and effective technology usage.
• Identify recurring problems and recommend long-term solutions to enhance IT operations.

Skill Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Professional proficiency in English, both written and spoken.
• Proven experience in end-user IT support within a corporate environment.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Working knowledge of ITIL frameworks and hands-on experience with IT service management tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent interpersonal and communication abilities.

Other Requirements:

• ITIL Foundation or higher certification is highly desirable.
• Experience supporting multinational or multi-site organizations.
• Familiarity with cloud-based collaboration tools (e.g., Microsoft 365, Teams).
• Additional language skills (other than English) are a plus.

At HCLTech, we are deeply invested in your professional growth. Employees benefit from access to world-class training programs, certifications, and mentorship opportunities. As an IT Support Specialist, you can advance into senior technical roles, IT infrastructure management, or specialized positions in cybersecurity and cloud services. HCLTech’s global reach and commitment to internal mobility empower you to explore diverse career paths, participate in international projects, and shape the future of technology.

Hybrid setting in Wrocław, Poland - 3 days at the office, 2 days remote