Global IT Support Specialist - 3-Shift, On-Call

Sii Poland; Łódź; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland is seeking a technically skilled IT Support professional to act as the first point of contact for end users on an international project for a Swiss client. You will help resolve issues and restore IT service continuity.

The role requires three-shift work including nights, weekends, and on-call duties, with an optional one-week onboarding in Switzerland to understand client processes and environment.

Qualifications

• Minimum 3 years of experience in technical support.
• Excellent knowledge of Microsoft Windows OS and Microsoft Office.
• Ability to manage Active Directory, including users and groups.
• Problem-solving and strong communication skills.
• Basic knowledge of computer networks.
• Experience with network printing.
• English proficiency at least B2.
• Willingness to work in a three-shift system and on-call duties.
• Fluent Polish and residence in Poland.

Responsibilities

• Provide first-line technical support for end users.
• Diagnose and resolve hardware and software issues.
• Offer remote user support.
• Log, categorize, and prioritize incidents and service requests.
• Escalate tickets to appropriate technical teams and monitor resolution.
• Manage user accounts and permissions (Active Directory).
• Monitor tickets and restore IT service quality quickly.
• Document incidents, solutions, and procedures in ServiceNow.

Skills

Technical support

Active Directory

Windows OS

Network basics

English (B2)

Polish (native)

Tools

ServiceNow

Active Directory

Job description

Sii Poland is seeking a technically skilled IT Support professional to act as the first point of contact for end users on an international project for a Swiss client. You will help resolve issues and restore IT service continuity.

The role requires three-shift work including nights, weekends, and on-call duties, with an optional one-week onboarding in Switzerland to understand client processes and environment.