IT Support Specialist with English – Shift Work (f/m/x)

Sii Poland; Łódź; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland is seeking a technically skilled IT Support professional to act as the first point of contact for end users on an international project for a Swiss client. You will help resolve issues and restore IT service continuity.

The role requires three-shift work including nights, weekends, and on-call duties, with an optional one-week onboarding in Switzerland to understand client processes and environment.

Qualifications

• Minimum 3 years of experience in technical support.
• Excellent knowledge of Microsoft Windows OS and Microsoft Office.
• Ability to manage Active Directory, including users and groups.
• Problem-solving and strong communication skills.
• Basic knowledge of computer networks.
• Experience with network printing.
• English proficiency at least B2.
• Willingness to work in a three-shift system and on-call duties.
• Fluent Polish and residence in Poland.

Responsibilities

• Provide first-line technical support for end users.
• Diagnose and resolve hardware and software issues.
• Offer remote user support.
• Log, categorize, and prioritize incidents and service requests.
• Escalate tickets to appropriate technical teams and monitor resolution.
• Manage user accounts and permissions (Active Directory).
• Monitor tickets and restore IT service quality quickly.
• Document incidents, solutions, and procedures in ServiceNow.

Skills

Technical support

Active Directory

Windows OS

Network basics

English (B2)

Polish (native)

Tools

ServiceNow

Active Directory

Job description

We are looking for a person with experience in technical support for an international project carried out for a Swiss company managing a global IT infrastructure covering over 140 locations worldwide. In this role, you will be the first point of contact for end users, helping to resolve ongoing technical issues and ensuring the quick restoration of IT service continuity and quality.

We seek someone who thrives in a dynamic environment, enjoys problem-solving, and is ready to work in a three-shift system, including night hours, weekends, and holidays. An important part of this role is also on-call duty, so we are looking for a candidate open to this form of support. An additional advantage will be the willingness to undergo a one-week onboarding in Switzerland, which will allow you to better understand the client environment and the specifics of the processes carried out.

Your tasks

• Providing first-line technical support for end users
• Diagnosing and resolving hardware and software issues
• Remote user support
• Logging, categorizing, and prioritizing incidents and service requests
• Escalating tickets to appropriate technical teams and monitoring their resolution
• Managing user accounts and permissions (Active Directory)
• Monitoring tickets and restoring IT service quality as quickly as possibleDocumenting incidents, solutions, and procedures in the ServiceNow ticketing system

Requirements

• Minimum 3 years of experience in technical support
• Excellent knowledge of Microsoft Windows operating systems and Microsoft Office suite
• Ability to manage Active Directory, including users and groups
• Problem-solving skills and strong communication abilities
• Basic knowledge of computer networks
• Experience with network printing
• English language proficiency at least at B2 level
• Willingness to work in a three-shift system, including night shifts, weekends, holidays, and on-call duties
• Fluent Polish language skills required and residence in Poland

Nice to have

• Knowledge of Apple operating systems

Job no. JOB-R9AEA

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care