Global IT Administrator: End-User Support & IT Ops

Luxoft Poland; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Luxoft Poland in Kraków is seeking an IT support professional to join an international team. You will install workstations, troubleshoot end-user issues, and support local services while occasionally visiting other offices.

Responsibilities include remote and local end-user support, documentation, and collaboration with suppliers to meet IT needs. The role offers growth in a diverse, international environment.

Qualifications

• Basic experience with end-user hardware incl. laptops, PCs, monitors, printers, IP phones, and projectors, with upgrades and troubleshooting.
• Foundational networking knowledge: TCP/IP, DNS, DHCP, HTTP(S), FTP, SSH, plus troubleshooting.
• Familiarity with SVN and common end-user applications or tools; experience with Active Directory is a plus.
• Practical work with Linux operating systems.
• Advanced macOS troubleshooting skills.
• Experience supporting Microsoft products.
• Ability to diagnose and resolve technical issues efficiently.
• Capacity to adapt to various hardware and software environments.
• Strong problem-solving skills in end-user support contexts.

Responsibilities

• Install workstations for new employees.
• Resolve end-user issues locally and remotely.
• Support local IT services including file servers, print servers, and Active Directory.
• Provide IT support for local events like teleconferences and meetings.
• Conduct business trips to other offices as needed.
• Operate and maintain corporate systems including service desk and version control.
• Prepare and maintain IT documentation.
• Communicate IT needs with suppliers.

Skills

End-user hardware

Networking basics

Troubleshooting

Linux knowledge

macOS expertise

Microsoft products

Problem solving

Adaptability

Tools

SVN

Active Directory

Job description

Luxoft Poland in Kraków is seeking an IT support professional to join an international team. You will install workstations, troubleshoot end-user issues, and support local services while occasionally visiting other offices.

Responsibilities include remote and local end-user support, documentation, and collaboration with suppliers to meet IT needs. The role offers growth in a diverse, international environment.