Global IS Service Owner - Legal & Integrity

ABB; Kraków; Hybrid; PLN 432,000 - 668,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Annual bonus

Employee share purchase program

Training opportunities

Flexible benefits

Job summary

ABB is seeking an experienced IS Senior Service Owner for the Legal and Integrity domain in Kraków. You will orchestrate development and maintenance of IS services, transform and optimize BAU, and balance cost, quality and stakeholder expectations in a hybrid work model.

Lead a ~10-person team and manage a USD 5 million annual budget while collaborating with global partners in a diverse, international environment.

Qualifications

• 10+ years in Information Systems (IS), especially in application and system lifecycle management, Service Management and IS Project Management.
• At least 3 years of experience managing external vendors in a managed services model.
• Experience leading teams of experts and SMEs to enable effective service delivery.
• Solid understanding of ITSM and ITIL practices; ITIL 4 Foundation cert and Lean certs are a plus.
• Experience managing senior stakeholders across multiple business areas.
• Excellent interpersonal and communication skills in an international environment; fluent in English.

Responsibilities

• Translating strategic decisions from Legal & Integrity and ABB IS into tactical IS objectives, ensuring alignment with business priorities.
• Designing, implementing, and maintaining a framework for delivering IS services within the assigned scope, on time, within budget, and in line with customer expectations.
• Managing and developing a team of approximately 10 internal employees responsible for providing IS services to the Legal & Integrity function.
• Planning and managing an annual budget of approximately USD 5 million, monitoring spending and ensuring effective resource allocation.
• Acting as the global owner and main point of contact for business stakeholders regarding solutions and systems based on SaaS, cloud solutions, and in-house applications.
• Managing multiple global third-party vendor contracts to maintain service quality and optimize costs.
• Ensuring compliance with corporate IS requirements, ABB regulations, internal and external standards, and ABB IS guidelines and directives related to service delivery.

Skills

ITSM

ITIL

Vendor management

Stakeholder management

Education

Bachelor's degree in IS/CS

Tools

ServiceNow

Cloud platforms

Job description

ABB is seeking an experienced IS Senior Service Owner for the Legal and Integrity domain in Kraków. You will orchestrate development and maintenance of IS services, transform and optimize BAU, and balance cost, quality and stakeholder expectations in a hybrid work model.

Lead a ~10-person team and manage a USD 5 million annual budget while collaborating with global partners in a diverse, international environment.