Senior IT Service Owner — Infrastructure & Security

ITDS; Kraków; Hybrid; PLN 218,000 - 262,000; Full time

Job summary

ITDS in Kraków is seeking a Senior IT Service Management Owner – Infrastructure & Security to lead and optimize critical IT services, ensuring resilient operations and compliant governance across the enterprise.

The role combines strategic oversight with hands-on management of service delivery, ITIL-based lifecycle controls, risk and security alignment, and collaboration with cross-functional teams worldwide; English fluency is essential.

Qualifications

• 5+ years in IT Service Management, infrastructure support, or project management.
• Strong ITIL knowledge, especially Service Lifecycle Management, Security and Continuity.
• Good understanding of IT infrastructure, architecture and risk management.
• Proven ability to build relationships with stakeholders and lead value-driven initiatives.
• Experience with IT controls including access, change management, vulnerability, and backup/disaster recovery.
• Excellent communication skills in English, fluent level.

Responsibilities

• Lead end-to-end management of IT services, ensuring successful operation and continuous improvement.
• Maintain effective control of application, infrastructure, and service lifecycle in line with ITIL best practices.
• Proactively plan service requirements, capacity upgrades, vulnerability management, and growth initiatives.
• Coordinate and ensure timely delivery and maintenance of IT control tasks, escalating issues as necessary.
• Serve as a primary contact and escalation point for stakeholders regarding service requests and incidents.
• Oversee risk management, audit readiness, and compliance with governance, controls, and IT security standards.
• Collaborate with cross-functional teams including Service Owners, Risk & Control Officers, and Cyber Security to facilitate seamless operations.
• Regularly review inventory tools, maintain service documentation, and stay current with evolving IT controls and governance standards.
• Own resilience and stability outcomes such as backup/restore, disaster recovery testing, incident coordination, and change management.
• Ensure change and release processes are well controlled, with operational acceptance criteria met for go-lives.

Skills

ITSM

ITIL

Service Lifecycle

Security

Continuity

Infrastructure

Risk management

Change management

Vulnerability management

Backup/DR

Stakeholder management

English fluency

Job description

ITDS in Kraków is seeking a Senior IT Service Management Owner – Infrastructure & Security to lead and optimize critical IT services, ensuring resilient operations and compliant governance across the enterprise.

The role combines strategic oversight with hands-on management of service delivery, ITIL-based lifecycle controls, risk and security alignment, and collaboration with cross-functional teams worldwide; English fluency is essential.