Global IS Service Owner, Legal & Integrity

USTBC ABB Installation Products Inc.; Kraków; Hybrid; PLN 420,000 - 660,000; Full time

Benefits offered by this job

Stable employment

International environment

Individual development & training

Private medical care and life 보험

Job summary

ABB in Kraków is looking for an IS Senior Service Owner for the Legal & Integrity domain to orchestrate development and maintenance of services. You will lead a team of about 10 specialists and coordinate with global stakeholders to translate strategy into actionable IS objectives.

This hybrid role offers opportunities to shape BAU transformation, manage a USD ~5 million budget, and optimize vendor contracts while ensuring compliance with ABB standards.

Qualifications

• At least 10 years of experience in Information Systems (IS), with application and system lifecycle management, IS Service Delivery, Service Management, and IS Project Management.
• At least 3 years of experience managing external vendors within a managed services model.
• Experience leading teams of experts and SMEs to support effective collaboration and service delivery.
• Solid understanding of IT Service Management (ITSM) and ITIL practices; ITIL 4 Foundation certification and additional ITIL/Lean certifications are a plus.
• Experience managing senior stakeholders and collaborating across multiple business areas; excellent English communication.
• Service-oriented mindset with strong organizational, time management, and decision-making skills.

Responsibilities

• Translating strategic decisions from Legal & Integrity and ABB IS into tactical IS objectives, ensuring alignment with business priorities.
• Designing, implementing, and maintaining a framework for delivering IS services within the assigned scope, on time, within budget, and in line with customer expectations.
• Managing and developing a team of approximately 10 internal employees responsible for providing IS services to the Legal & Integrity function.
• Planning and managing an annual budget of approximately USD 5 million, monitoring spending and ensuring effective resource allocation.
• Acting as the global owner and main point of contact for business stakeholders regarding solutions and systems based on various technologies, including SaaS, cloud solutions, and in-house applications.
• Managing multiple global third-party vendor contracts to maintain service quality and optimize costs.
• Ensuring compliance with corporate IS requirements, applicable ABB regulations, internal and external standards, and ABB IS guidelines and directives related to service delivery.

Skills

Information Systems

ITSM/ITIL

Stakeholder management

Vendor management

Team leadership

Budget management

English proficiency

Tools

Cloud platforms

Job description

ABB in Kraków is looking for an IS Senior Service Owner for the Legal & Integrity domain to orchestrate development and maintenance of services. You will lead a team of about 10 specialists and coordinate with global stakeholders to translate strategy into actionable IS objectives.

This hybrid role offers opportunities to shape BAU transformation, manage a USD ~5 million budget, and optimize vendor contracts while ensuring compliance with ABB standards.