IT Service Owner

ITDS; Kraków; Hybrid; PLN 218,000 - 262,000; Full time

Job summary

ITDS in Kraków is seeking a Senior IT Service Management Owner – Infrastructure & Security to lead and optimize critical IT services, ensuring resilient operations and compliant governance across the enterprise.

The role combines strategic oversight with hands-on management of service delivery, ITIL-based lifecycle controls, risk and security alignment, and collaboration with cross-functional teams worldwide; English fluency is essential.

Qualifications

• 5+ years in IT Service Management, infrastructure support, or project management.
• Strong ITIL knowledge, especially Service Lifecycle Management, Security and Continuity.
• Good understanding of IT infrastructure, architecture and risk management.
• Proven ability to build relationships with stakeholders and lead value-driven initiatives.
• Experience with IT controls including access, change management, vulnerability, and backup/disaster recovery.
• Excellent communication skills in English, fluent level.

Responsibilities

• Lead end-to-end management of IT services, ensuring successful operation and continuous improvement.
• Maintain effective control of application, infrastructure, and service lifecycle in line with ITIL best practices.
• Proactively plan service requirements, capacity upgrades, vulnerability management, and growth initiatives.
• Coordinate and ensure timely delivery and maintenance of IT control tasks, escalating issues as necessary.
• Serve as a primary contact and escalation point for stakeholders regarding service requests and incidents.
• Oversee risk management, audit readiness, and compliance with governance, controls, and IT security standards.
• Collaborate with cross-functional teams including Service Owners, Risk & Control Officers, and Cyber Security to facilitate seamless operations.
• Regularly review inventory tools, maintain service documentation, and stay current with evolving IT controls and governance standards.
• Own resilience and stability outcomes such as backup/restore, disaster recovery testing, incident coordination, and change management.
• Ensure change and release processes are well controlled, with operational acceptance criteria met for go-lives.

Skills

ITSM

ITIL

Service Lifecycle

Security

Continuity

Infrastructure

Risk management

Change management

Vulnerability management

Backup/DR

Stakeholder management

English fluency

Job description

Unleash your expertise in IT Service Management — drive innovation, ensure seamless service delivery, and shape the future of enterprise infrastructure!

Krakow-based opportunity with hybrid work model

B2B: 19 530 - 23 520 PLN

As a Senior IT Service Management Owner – Infrastructure & Security, you will be working for our client, a leading player in the IT industry committed to delivering resilient and secure IT services. You will play a pivotal role in managing and optimizing critical infrastructure and security services, ensuring continuous operational excellence and compliance. This is your chance to contribute to cutting-edge solutions that empower global businesses and advance your career in a dynamic environment.

Your main responsibilities:

• Lead end-to-end management of IT services, ensuring successful operation and continuous improvement.
• Maintain effective control of application, infrastructure, and service lifecycle in line with ITIL best practices.
• Proactively plan service requirements, capacity upgrades, vulnerability management, and growth initiatives.
• Coordinate and ensure timely delivery and maintenance of IT control tasks, escalating issues as necessary.
• Serve as a primary contact and escalation point for stakeholders regarding service requests and incidents.
• Oversee risk management, audit readiness, and compliance with governance, controls, and IT security standards.
• Collaborate with cross-functional teams including Service Owners, Risk & Control Officers, and Cyber Security to facilitate seamless operations.
• Regularly review inventory tools, maintain service documentation, and stay current with evolving IT controls and governance standards.
• Own resilience and stability outcomes such as backup/restore, disaster recovery testing, incident coordination, and change management.
• Ensure change and release processes are well controlled, with operational acceptance criteria met for go-lives.

You're ideal for this role if you have:

• At least 5 years of experience in IT Service Management, Infrastructure support, or Project Management.
• Strong knowledge of ITIL methodologies, especially Service Lifecycle Management, Security, and Continuity.
• Good understanding of IT infrastructure, architecture, and risk management.
• Proven ability to build relationships with stakeholders and lead value-driven initiatives.
• Experience with IT controls including access, change management, vulnerability, and backup/disaster recovery.
• Excellent communication skills in English, fluent level.

It is a strong plus if you have:

• Knowledge of German or French.
• Certifications such as ITIL v4, PRINCE2, PMP, or relevant network/IT certificates.
• Basic familiarity with Network, Windows, Linux, Unix, Cloud platforms, Oracle, or MySQL.

Eligibility for the role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.