Global HR Operations & Lifecycle Specialist (Hybrid)

Planet Payment Ireland Limited; Województwo mazowieckie; Hybride; PLN 60 000 - 100 000; Plein temps

Résumé du poste

Planet Payment Ireland Limited is seeking an HR Operations professional to support the employee lifecycle and HR service delivery in a hybrid setup based in Poland. You will work with Workday and JIRA to process contracts, benefits, and inquiries while ensuring accuracy and timeliness.

The role requires strong communication skills, a client-focused mindset, and the ability to thrive in a fast-paced, high-volume environment.

Qualifications

• Experience in HR Operations, Shared Services environment.
• Solid understanding of HR processes and the employee lifecycle.
• Customer-oriented with excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent communication with internal and external stakeholders.
• Teamwork oriented.
• Experience with HRIS system (Workday).
• Experience with case management systems (e.g., JIRA) is a plus.
• Able to manage workload in a high-volume, fast-paced environment.
• Fluent in English; additional languages are an asset.

Responsabilités

• Ensure effective service delivery to all stakeholders across markets in line with agreed service level targets.
• Provide a high quality and timely comprehensive service, meeting the needs of employees in all areas in accordance with standard operating procedures.
• Prepare necessary documents for employees, i.e. employment contracts, addendums, etc.
• Administer the employee life cycle in accordance with corporate and local guidelines in HRIS, benefits and other systems
• Administer and manage monthly transactions – reporting, validation
• Receive and respond to employee queries via ticketing system (JIRA)
• Escalate to correct to appropriate internal and external stakeholder and track and manage response.
• Deliver transactional HR processes and services
• Deliver administrative and transactional Workday processes.
• Identify areas for process improvement and standardization
• Support and provide ideas for continuous improvement activities, and HR programs
• Capture and document new procedures
• Support maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)

Connaissances

HR Operations

Employee lifecycle

Customer focus

Communication

Problem solving

Teamwork

Workday

JIRA

workload management

English fluency

Outils

Workday

JIRA

Description du poste

Planet Payment Ireland Limited is seeking an HR Operations professional to support the employee lifecycle and HR service delivery in a hybrid setup based in Poland. You will work with Workday and JIRA to process contracts, benefits, and inquiries while ensuring accuracy and timeliness.

The role requires strong communication skills, a client-focused mindset, and the ability to thrive in a fast-paced, high-volume environment.