Global HR Content Architect & Platform Lead

State Street; Kraków; On-site; PLN 120,000 - 160,000; Full time

Job summary

State Street is seeking a Content Manager to oversee employee-facing and support-facing content within the GHR Service Center. You will govern content standards, manage lifecycle, and ensure compliance in a highly regulated financial services environment.

You will create and optimize engaging HR content, translate complex policies for a global audience, and lead content initiatives across knowledge bases, portals, and chatbots with a focus on AI-enabled delivery.

Qualifications

• Bachelor’s degree in communications, journalism, human resources or related fields.
• 7+ years of experience in content management, preferably within HR or employee/customer facing environment.
• 5+ years in HR content management and content writing.
• Strong writing, editing, and proofreading skills for global audiences.
• Experience managing content platforms, including knowledge bases, HR portals and chatbot.
• Familiarity with AI tools and their application in content management.

Responsibilities

• Develop and maintain content standards, guidelines, and governance frameworks to ensure consistency and compliance across all HR content.
• Manage the document lifecycle from creation, review, publishing, archiving and retirement of content.
• Ensure all content meets State Street’s legal, regulatory, organizational standards.
• Create, edit and optimize employee-facing and support-facing content including FAQs, knowledge base articles, documents, newsletters, and chatbot scripts.
• Collaborate with stakeholders to translate complex HR policies into clear, engaging content for a global audience.
• Support content expansion initiatives by identifying gaps and opportunities for new content creation.
• Manage and optimize content platforms including HR portals, knowledge bases, and chatbots.
• Oversee AI tools content management and chatbot content updates, performance tracking, and feedback integration.
• Work with HR stakeholders across global operations to deliver HR-focused solutions.
• Manage relationships with external vendors and SLAs.
• Coordinate with other departments to ensure seamless integration and alignment.
• Manage BAU activities related to content creation, publishing, maintenance, and delivery of HR content.
• Monitor content performance and feedback, generating reports and ROI insights.
• Conduct regular content audits and updates to HR policy changes and organizational needs.

Skills

Strong writing

Stakeholder management

Project management

Content governance

UX understanding

Education

Bachelor’s degree in communications

Tools

CMS

SharePoint

Trello

Adobe Creative Suite

MS Office 365

Job description

State Street is seeking a Content Manager to oversee employee-facing and support-facing content within the GHR Service Center. You will govern content standards, manage lifecycle, and ensure compliance in a highly regulated financial services environment.

You will create and optimize engaging HR content, translate complex policies for a global audience, and lead content initiatives across knowledge bases, portals, and chatbots with a focus on AI-enabled delivery.