Global HR Operations Lead: Strategy, Service Delivery

Dla-Piper; Warszawa; On-site; PLN 180,000 - 240,000; Full time

Job summary

DLA Piper is seeking an HR Operations Manager for the GSC HR stream to ensure high-quality, timely support for HR processes and systems. You will lead day-to-day activities to deliver medium- and short-term plans, driving efficiency while maintaining service quality across the team.

In this role you will monitor metrics, coach staff, handle escalations, and partner with global process owners. Strong English communication and a proactive, collaborative mindset are essential for success.

Qualifications

• University degree in management or business (desirable).
• Strong understanding of HR processes and operations.
• Experience leading mid-to-large scale HR operations with continuous improvement.

Responsibilities

• Oversee HR operations and lead day-to-day activities to deliver plans aligned with the GSC HR strategy.
• Manage escalated service issues, perform root-cause analysis, and report on service delivery.
• Collaborate with Senior Manager and global process owners to drive efficiency and remove barriers.
• Lead process transitions, continuous improvement actions, and cross-functional projects.
• Monitor performance metrics and calibrate KPIs to ensure quality and compliance.
• Drive performance reviews, coach teammates, and support salary reviews and budgeting.

Skills

HR operations

People management

Process improvement

Data reporting

MS Excel

Power BI

ServiceNow

SAP SuccessFactors

Education

University degree in management or business

Tools

Power BI

MS Excel

ServiceNow

SAP SuccessFactors

HRIS

Job description

DLA Piper is seeking an HR Operations Manager for the GSC HR stream to ensure high-quality, timely support for HR processes and systems. You will lead day-to-day activities to deliver medium- and short-term plans, driving efficiency while maintaining service quality across the team.

In this role you will monitor metrics, coach staff, handle escalations, and partner with global process owners. Strong English communication and a proactive, collaborative mindset are essential for success.