Global Dispute & Pricing Analyst

Medtronic plc; Województwo mazowieckie; On-site; PLN 78,000 - 116,000; Full time

Job summary

Medtronic plc in Poland seeks a Customer Care Operations Specialist to support dispute resolution, monitor service levels, and generate KPI reports across countries. The role requires accuracy, timely work, and strong communication to resolve pricing and invoicing issues.

You will collaborate with regional contacts, analyze data in Excel/Outlook, and contribute to process improvements while maintaining attention to detail under time constraints.

Qualifications

• English (B2) and French (B1) proficiency required
• Ability to work under time constraints
• Minimum 1 year of experience in Customer Care Operations
• Proficient in MS Office (Outlook, Excel)
• Analytical mindset with attention to detail
• Team-player who can work independently on moderately complex projects

Responsibilities

• Support in resolving disputes related to pricing, invoicing, delivery, and data discrepancies
• Measure and report compliance of service level agreements with internal customers
• Generate and publish KPI reports for each country and business unit monthly
• Review existing dispute resolution processes and recommend improvements
• Communicate with national and regional contacts regarding process changes

Job description

Medtronic plc in Poland seeks a Customer Care Operations Specialist to support dispute resolution, monitor service levels, and generate KPI reports across countries. The role requires accuracy, timely work, and strong communication to resolve pricing and invoicing issues.

You will collaborate with regional contacts, analyze data in Excel/Outlook, and contribute to process improvements while maintaining attention to detail under time constraints.