Dispute Analyst - Global Customer Care & Resolution

Medtronic; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Competitive benefits package

Job summary

Medtronic is hiring a Dispute Analyst in the Disputes Lab France Team, based in Warsaw Center of Expertise. You will support the standard disputes management process by resolving disputes related to pricing, invoicing and delivery, while handling emails and ensuring timely responses.

You will collaborate with global stakeholders, review processes for efficiency, and maintain strong attention to detail and analytical thinking in a fast-paced environment.

Qualifications

• Spoken and written proficiency in English (minimum B2) and in French (minimum B1)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments/ Accounting / Cash Collection
• Proactive and investigative mindset with high attention to detail and strong analytical skills

Responsibilities

• Resolving different types of disputes (pricing, invoicing, delivery, etc.) and preparing necessary documents for settlement of orders with pricing/invoice discrepancies
• Handling incoming emails, responding to queries promptly and forwarding to appropriate departments
• Reviewing existing dispute resolution processes and recommending improvements for efficiency and accuracy
• Communicating regularly with national and regional contacts for information or changes related to the process

Skills

Analytical thinking

Attention to detail

Organizational skills

Communication in English

French language skills

Tools

MS Office

Outlook

Excel

Job description

Medtronic is hiring a Dispute Analyst in the Disputes Lab France Team, based in Warsaw Center of Expertise. You will support the standard disputes management process by resolving disputes related to pricing, invoicing and delivery, while handling emails and ensuring timely responses.

You will collaborate with global stakeholders, review processes for efficiency, and maintain strong attention to detail and analytical thinking in a fast-paced environment.