Contract & Invoice Operations Specialist - Hybrid

Medtronic plc; Warszawa; Hybrid; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medtronic Incentive Plan (MIP)

Hybrid working model

Career growth opportunities

Job summary

Medtronic Poland is seeking Contract & Invoice Back Office Agents to support service and repair contracts and invoices, ensuring precision and timely processing. You will collaborate with Sales, Finance, and Customer Care to maintain data quality and resolve disputes.

The role welcomes experience in contract administration, invoicing, or back office operations, with a focus on process improvement, compliance, and delivering high quality service in a fast-paced environment.

Qualifications

• Experience in contract administration, invoicing, customer operations, finance operations, or a related environment.
• Strong organizational and time management skills.
• Excellent attention to detail with a structured way of working.
• Ability to prioritize work and manage multiple activities independently.

Responsibilities

• Create and monitor Service & Repair invoices and manage the daily To-Be-Invoiced report.
• Create, maintain, renew, and modify service contracts while ensuring data accuracy and compliance.
• Validate and activate contracts and maintain accurate contract records.
• Investigate and resolve contract-related disputes, billing questions, and financial discrepancies within your area of responsibility.
• Manage standard internal customer requests related to contracts and invoicing.
• Ensure high levels of data quality while complying with established processes, quality standards, and company policies.
• Handle operational escalations and coordinate timely resolution with relevant stakeholders.
• Collaborate with Sales, Customer Care, Finance, Contract & Invoice Specialists, and Front Office teams to ensure seamless end-to-end processes.
• Support backlog reduction initiatives and business continuity activities.
• Participate in User Acceptance Testing (UAT), business projects, and system enhancements.
• Identify process improvement opportunities and proactively contribute to operational excellence initiatives.

Skills

Contract administration

Invoicing

Customer operations

Finance operations

Data quality

Tools

SAP

ERP systems

CRM platforms

Contract management

Job description

Medtronic Poland is seeking Contract & Invoice Back Office Agents to support service and repair contracts and invoices, ensuring precision and timely processing. You will collaborate with Sales, Finance, and Customer Care to maintain data quality and resolve disputes.

The role welcomes experience in contract administration, invoicing, or back office operations, with a focus on process improvement, compliance, and delivering high quality service in a fast-paced environment.