Dispute Analyst with French

PPD Medtronic Poland; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Job summary

Medtronic is seeking a Dispute Analyst in Warsaw to support the standard disputes management process within the Disputes Lab France Team. You will handle pricing, invoicing and delivery disputes and prepare documents for settlement of orders.

The role requires English (B2) and French (B1), at least 1 year of relevant experience, and proficiency with MS Office. You will work under deadlines with strong attention to detail.

Qualifications

• English (B2) and French (B1) proficiency.
• Ability to work under time constraints.
• Minimum of 1 year of relevant experience in Customer Care Operations/Accounting/Cash Collection.
• Proficient with MS Office - Outlook, Excel.

Responsibilities

• Resolving disputes related to pricing, invoicing, and delivery; prepare documents for settlement of incorrectly priced orders and disputed invoices.
• Handling incoming emails; respond to questions promptly and forward queries to appropriate departments.
• Reviewing existing dispute resolution processes and recommending improvements while following company policies.
• Communicating regularly with national and regional contacts for information or process changes.

Skills

English (B2)

French (B1)

Tools

MS Office

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

As a Dispute Analyst in the Disputes Lab France Team, you will be part of our dynamic Customer Service team in Warsaw Center of Expertise, supporting the standard disputes management process.

Responsibilities

• Resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
• Handling incoming emails - responding to questions in a timely manner and forwarding queries to the appropriate departments
• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
• Communicating regularly with national and regional contacts for information and/or changes related to the process

Required Knowledge and Experience

• Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
• Able to work with under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments/ Accounting / Cash Collection
• Comfortable with M.S. Office - Outlook, Excel
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Our Mission

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.