Global Director - Quality & Risk

JLL; Warszawa; Hybrid; PLN 350,000 - 520,000; Full time

Benefits offered by this job

Private healthcare

Hybrid work model

Career development programs

Global perspective

Diversity & Inclusion

Job summary

JLL in Warsaw seeks a Quality & Risk Director to lead strategic quality programs, shaping the account's reputation and driving a culture of quality and compliance across operations. You will oversee comprehensive programs, ensure regulatory alignment, and maintain audit readiness to meet contractual obligations and industry standards.

Based in Poland, you will collaborate with client quality units, account teams, and vendors to implement, monitor, and improve quality initiatives, delivering

Qualifications

• Bachelor's degree in business management or related field; strong related experience may substitute.
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations.
• Proven strategic quality and regulatory leadership for facilities operations.
• Deep understanding of international regulations for facilities, utilities, equipment, and laboratories.
• Experience in Global Real estate quality assurance or quality control with regulatory background.
• Solid knowledge of ISO 9001:2015 and implementation experience.

Responsibilities

• Strategically develop and direct quality programs including investigations, CAPAs, training compliance, and vendor qualifications.
• Manage third-party vendor compliance programs with qualification processes, audits, and performance monitoring.
• Interface with client quality personnel to ensure adherence to Quality Agreements and proper documentation.
• Develop trend analysis reports and maintain infrastructure and compliance documentation for regulatory readiness.
• Supervise and mentor team members; collaborate with account teams to share learnings and best practices.
• Ensure proper implementation of the Quality Management System and ISO 9001:2015 requirements.
• Prepare periodic account status reports related to Quality Programs and drive continuous improvement.

Skills

Quality engineering

CAPA management

Root cause analysis

Audit programs

Vendor qualification

Change control

Investigations

Leadership

Regulatory leadership

Customer service

Education

Bachelor's degree in business management

Tools

Quality Management Software

Microsoft Office

Job description

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

This role can be based from our offices in either Poland, Dundee (Scotland), or Serbia.

Your day-to-day tasks will include:

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations
• Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring
• Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines
• Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness
• Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices
• Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements
• Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment:

• Office environment with standard business hours and occasional extended hours during audits or critical projects
• Frequent computer use requiring proficiency with multiple software applications and quality management systems
• Regular meetings and presentations requiring clear verbal and written communication
• Occasional travel to client sites, vendor facilities, or other JLL locations may be required
• Ability to work in a dynamic team environment with minimal supervision
• May require working in regulated manufacturing environments following safety protocols

Required Qualifications:

• Bachelor's degree in business management
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
• Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives
• Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing
• Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background
• Strong knowledge of ISO 9001:2015 standard requirements and implementation
• Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments
• Demonstrated excellent internal and external customer service experience with proven track record
• Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

Preferred Qualifications:

• Working knowledge of Quality Management Software
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis
• Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification
• Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base
• Self-motivated and detail-oriented professional comfortable working independently with minimal supervision

What we offer:

• Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access.
• Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.
• Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.
• Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.
• Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.