Global Director - Quality & Risk

Jones Lang LaSalle Incorporated; Warszawa; On-site; PLN 350,000 - 550,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Employee assistance program

Hybrid work environment

Job summary

Jones Lang LaSalle (JLL) is seeking a Quality & Risk Director to lead strategic quality programs across facilities operations in Poland, with flexible regional bases in Scotland or Serbia as needed. The role emphasizes driving regulatory compliance and best practices to safeguard client satisfaction.

The position requires extensive experience in quality leadership, ISO 9001:2015 implementation, and audit readiness, with collaboration across client quality teams and vendors to maintain top-tier

Qualifications

• Bachelor's degree in business management or related field.
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree).
• Proven leadership in quality and regulatory affairs for facilities operations.
• Thorough understanding of ISO 9001:2015 and related regulations.
• Experience in global real estate quality assurance/quality control roles.

Responsibilities

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations.
• Manage third-party vendor compliance programs including qualification processes, quality agreements, audits, and performance monitoring.
• Interface with client quality personnel to ensure adherence to Quality Agreements and proper documentation.
• Develop trend analysis reports and maintain infrastructure and compliance documentation for regulatory readiness and audit compliance.
• Supervise and mentor team members across account teams to share learnings and best practices.
• Ensure implementation of JLL's Quality Management System and ISO 9001:2015 requirements.
• Prepare and submit periodic account status reports related to Quality Programs and drive process improvements.

Skills

Quality leadership

Regulatory knowledge

Root cause analysis

CAPA processes

Audit programs

Vendor qualification

Investigations

Change control

Education

Bachelor's degree in business management

Tools

Excel

Word

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation.

This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards. This role can be based from our offices in either Poland, Dundee (Scotland), or Serbia.

Your day-to-day tasks will include:

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations
• Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring
• Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines
• Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness
• Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices
• Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements
• Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment:

Office environment with standard business hours and occasional extended hours during audits or critical projects Frequent computer use requiring proficiency with multiple software applications and quality management systems Regular meetings and presentations requiring clear verbal and written communication Occasional travel to client sites, vendor facilities, or other JLL locations may be required Ability to work in a dynamic team environment with minimal supervision May require working in regulated manufacturing environments following safety protocols

Required Qualifications:

• Bachelor's degree in business management
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
• Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives
• Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing
• Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background
• Strong knowledge of ISO 9001:2015 standard requirements and implementation
• Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments
• Demonstrated excellent internal and external customer service experience with proven track record
• Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

Preferred Qualifications:

• Working knowledge of Quality Management Software
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis
• Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification
• Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base
• Self-motivated and detail-oriented professional comfortable working independently with minimal supervision

What we offer:

• Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program
• Flexible Work Environment Hybrid model in premium Warsaw Spire workspace with state-of-the-art facilities and metro access
• Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training
• Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies
• Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives
• Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities

Location: On-site –Warsaw, POL

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.”