Global Desktop & End-User IT Support Engineer

Sharp Brains; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Sharp Brains is seeking an IT Support specialist to provide global desktop and endpoint support across Windows, macOS, and Linux. You will manage the device lifecycle, enroll and audit assets, and maintain security monitoring tools.

You will support Google Workspace, Microsoft 365, Slack, and Okta, and collaborate with cross-functional teams on infrastructure rollouts and access management. This role requires hands-on experience and strong ITIL/ITSM practices.

Qualifications

• Experience delivering end-to-end IT support for desktops, laptops, and peripherals.
• Experience with onboarding/offboarding and device lifecycle management.
• Familiarity with endpoint security monitoring and privileged access tools.

Responsibilities

• Provided end-to-end onsite technical support for desktops, laptops, and peripherals across Windows, macOS, and Linux.
• Managed device lifecycle including provisioning, deployment, redeployment and decommissioning.
• Administered endpoint management and asset tools (Jamf, Workspace ONE, Oomnitza, ServiceNow).
• Supported core apps such as Google Workspace, Microsoft 365, Slack, and Okta.
• Provided remote and onsite support using VPNs and collaboration tools (Zoom, Meet, Teams).
• Assisted with Active Directory tasks including LDAP access and password resets.
• Maintained incident/documentation workflows via Confluence and ITSM ticketing.
• Handled onboarding/offboarding sessions and device setup for new hires.
• Used BeyondTrust and EPP tools to ensure security compliance.

Skills

IT support

Active Directory

Endpoint management

IT security

Tools

Jamf

VMware Workspace ONE

Oomnitza

ServiceNow

BeyondTrust

Falcon

Carbon Black

Cisco Meraki

Confluence

Jira

Job description

Sharp Brains is seeking an IT Support specialist to provide global desktop and endpoint support across Windows, macOS, and Linux. You will manage the device lifecycle, enroll and audit assets, and maintain security monitoring tools.

You will support Google Workspace, Microsoft 365, Slack, and Okta, and collaborate with cross-functional teams on infrastructure rollouts and access management. This role requires hands-on experience and strong ITIL/ITSM practices.