Global IT End-User Support Engineer

Box; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Box IT End User Services seeks an IT Support Engineer II to provide comprehensive end-user support across mobile, desktop, and AV devices. You will manage procurement, asset control, and cross-department collaboration to ensure seamless operations for Box employees worldwide.

The role emphasizes hands-on imaging, configuration, and security policy enforcement while enabling growth through AI-powered support improvements. Office-based role with 5 days on-site required.

Qualifications

• 2+ years of working experience in an IT Support role.
• Experience creating and maintaining technical documentation and knowledge articles.
• Working knowledge of Windows and OSX operating systems.
• Knowledge of networking concepts and collaboration tools.
• Interest in using AI and automation to improve IT support and user experience.

Responsibilities

• Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
• Procurement, asset and inventory management for IT hardware and software.
• Cross-departmental collaboration with Facilities, Sales, and Engineering.
• Managing IT communication between headquarters and remote office.
• Perform system imaging, application configurations, and security policy enforcements.
• Daily onsite office support.

Skills

IT Support

Windows OS

macOS

Networking

Video Conferencing

Okta SSO

English

Polish

AI/Automation interest

Education

B.S. in a computer-related field

Tools

Lenovo hardware

Apple hardware

Conferencing tools (Google/Zoom/Slack)

Job description

Box IT End User Services seeks an IT Support Engineer II to provide comprehensive end-user support across mobile, desktop, and AV devices. You will manage procurement, asset control, and cross-department collaboration to ensure seamless operations for Box employees worldwide.

The role emphasizes hands-on imaging, configuration, and security policy enforcement while enabling growth through AI-powered support improvements. Office-based role with 5 days on-site required.