Senior Workplace Tech Engineer – IT Support

Mangopay

Warszawa

On-site

PLN 150,000 - 210,000

Full time

3 days ago

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Job summary

Mangopay is seeking a Senior Workplace Engineer to join our Workplace Technology team. You will enable colleagues worldwide by delivering usable technology and resolving incidents with a strong customer focus.

You will have 5+ years in helpdesk/service desk, experience with Google Workspace, MacOS/iOS troubleshooting, MDM (Jamf/Intune), AD, and Jira, plus solid knowledge of Windows/Office365 and networking. English fluency is required.

Qualifications

5+ years of Helpdesk/ServiceDesk experience.
Experience with Google Workspace (G-Suite).
Troubleshooting Mac OS & iOS.
Exposure to MDM products like Jamf and Intune.
Active Directory administration.
Experience with Service Desk ticketing systems such as Jira.
Experience with Windows and Microsoft Office365.
Understanding of basic networking (TCP/IP, DNS, DHCP).
Security awareness and related tooling (endpoint agents, disk encryption, local firewalls).
AV support experience.

Responsibilities

Prioritizing and diagnosing incidents according to SLAs.
Daily IT checks and investigating incident causes with resolutions.
Building laptop/Desktop workstations and performing deployments/moves.
Managing IT assets: ordering, stock, provisioning, tracking.
Documenting technical and process information.
Installing and configuring software for macOS, Windows, iOS, and Android.
Maintaining offices’ IT infrastructure: Wi-Fi, servers, telephony, video conferencing.
Handling additional project work as directed.