Regional Customer Care Leader - Multi-Country Ops

nVent; Warszawa; On-site; PLN 154,000 - 321,000; Full time

Benefits offered by this job

Private health care

Pension plan

Employee stock purchase

Language courses

Rewards program

Holiday contributions

Canteen / Meal passes

Job summary

nVent is seeking a Lead Customer Care professional to drive operations across a regional cluster including UK, Ireland, Sweden, Norway and Denmark. You will align processes, balance workloads, and ensure consistent customer experience while promoting integration across product lines.

With 3+ years of leadership in customer care and strong cross-team collaboration skills, you will mentor teams, optimize performance, and deliver on regional initiatives in a fast-moving global organization.

Qualifications

• 3+ years of Customer Care leadership experience.
• Experience leading multi-country and multi-site teams.
• Proven ability to drive collaboration and performance.

Responsibilities

• Lead Customer Care operations in the assigned regional cluster.
• Maintain strong collaboration with other Customer Care Cluster Teams.
• Drive alignment of processes and performance standards.
• Support organizational transition toward integrated Customer Care Operations.
• Ensure effective workload balancing and resource utilization across teams within the cluster.
• Support implementation of regional and global initiatives.

Skills

Customer Care leadership

Multi-country teams

People leadership

Operational excellence

Cross-team collaboration

Travel readiness

Job description

nVent is seeking a Lead Customer Care professional to drive operations across a regional cluster including UK, Ireland, Sweden, Norway and Denmark. You will align processes, balance workloads, and ensure consistent customer experience while promoting integration across product lines.

With 3+ years of leadership in customer care and strong cross-team collaboration skills, you will mentor teams, optimize performance, and deliver on regional initiatives in a fast-moving global organization.