Global Customer Service Specialist: O2C & Logistics

UPM; Wrocław; Hybrid; PLN 36,000 - 48,000; Full time

Benefits offered by this job

Meaningful work

Caring team

Development opportunities

Sustainability focus

Job summary

UPM is seeking a Customer Service Specialist to join UPM Business Hub Poland in Wrocław. You will provide end-to-end customer support across orders, shipments, and trade documentation, collaborating with sales, logistics, and finance to ensure on-time delivery. Fluency in French, English, and Polish, a degree, and ERP/CRM experience are valued. The role offers a hybrid model in Wrocław with growth opportunities in a sustainability-driven company.

Qualifications

• Bachelor’s or Master’s degree in Information Systems/Business Administration/Logistics.
• Solid understanding of the Order-to-Cash process.
• Experience with ERP and CRM systems is advantageous.
• Experience in international trade, logistics, or supply chain is a plus.

Responsibilities

• Provide end-to-end support for customers, including orders and inquiries.
• Coordinate orders and assist with domestic and international shipments.
• Oversee order-to-cash process and forecasting activities.
• Prepare export and trade-related documentation for international deliveries.

Skills

French

English

Polish

Education

Bachelor’s or Master’s degree in Information Systems/Business Administration/Logistics

Tools

ERP systems

CRM systems

Job description

UPM is seeking a Customer Service Specialist to join UPM Business Hub Poland in Wrocław. You will provide end-to-end customer support across orders, shipments, and trade documentation, collaborating with sales, logistics, and finance to ensure on-time delivery. Fluency in French, English, and Polish, a degree, and ERP/CRM experience are valued. The role offers a hybrid model in Wrocław with growth opportunities in a sustainability-driven company.