Master Data Specialist, Customer to Cash (Hybrid)

Upm China; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Meaningful job

Caring community

Development opportunities

Sustainability focus

Diversity and inclusivity

Ways of working

Job summary

UPM is hiring a Specialist, Customer Master Data in Wrocław for the Lead to Cash Master Data Team. The role sits in a hybrid Poland hub, reporting to the Master Data Manager. You will own end‑to‑end master data processes, collaborate with ERP/CRM systems, and promote data quality and process improvements.

You will join an international team focusing on accurate customer data, service excellence, and innovative data solutions, with growth opportunities within UPM’s global network.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 2–3 years of related work experience.
• Fluent in English in an international environment.
• Working knowledge of CTC process and master data management (customer/business partner, bank master).
• Understanding of ERP/CRM tools (e.g. Salesforce) and data analytics solutions.
• Proficient in Excel; Power BI a plus; automation/robotics experience is beneficial.
• Self-directed, proactive, with a customer service mindset and ownership.
• Good communication across internal customers, teams, and stakeholders.
• Comfortable in a matrix organization; detail‑oriented with a business perspective.
• Practical knowledge of AI tools to support data analysis and quality.

Responsibilities

• Maintain Customer-to-Cash Master Data in line with policies and data standards.
• Manage relationships; own requests from start to resolution.
• Perform data cleansing to remove outdated or duplicate data.
• Develop service procedures, policies, standards and tools.
• Identify improvement opportunities; support automation in data management.
• Use AI-enabled tools to analyze data and streamline tasks.
• Explore new technologies to enhance master data services.
• Promote quality data practices and cross‑functional collaboration.
• Ensure adherence to data standards and governance.
• Balance attention to detail with broader business goals.

Skills

English fluency

Data management

Stakeholder communication

AI tools knowledge

Self‑direction / proactive

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Excel

Power BI

Salesforce

ERP

Job description

UPM is hiring a Specialist, Customer Master Data in Wrocław for the Lead to Cash Master Data Team. The role sits in a hybrid Poland hub, reporting to the Master Data Manager. You will own end‑to‑end master data processes, collaborate with ERP/CRM systems, and promote data quality and process improvements.

You will join an international team focusing on accurate customer data, service excellence, and innovative data solutions, with growth opportunities within UPM’s global network.