Customer Service Administrator

TEOXANE Laboratories; Warszawa; On-site; PLN 48,000 - 68,000; Full time

Job summary

Teoxane Laboratories in Warsaw, Poland, is seeking a Customer Service Administrator to manage orders, pricing, onboarding, and ERP/CRM updates. You will ensure correct application of rates, oversee stock in multiple warehouses, and support logistics reporting.

The role requires 5+ years in a similar position, strong communication, and fluency in English and Polish. Proactive, detail‑oriented professionals will thrive in a dynamic, customer‑facing environment.

Qualifications

• Diploma in Business Administration/Management or equivalent.
• Minimum of 5 years in a similar Customer Service/Administration role.
• Fluent in English and Polish, both written and spoken.
• Knowledge of ERP and/or CRM systems; strong MS Office skills.

Responsibilities

• Process and oversee customer orders in terms of timing, price and quantities.
• Update prices and rates in ERP/CRM and ensure correct application.
• Onboard new customers and review customer associations and rates.
• Monitor stock across warehouses and manage deliveries with the distribution service.
• Prepare periodic reports and assist with budgeting/forecasting for logistics.

Skills

ERP systems

CRM systems

Excel

Word

Outlook

Order management

Customer service

Communication

Education

Diploma in Business Administration/Management

Tools

ERP

CRM

Job description

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

Customer Service Administrator

Key Responsibilities:

• Processing and oversight of customer orders in terms of timing, price, and quantities.
• Correctly assign offers for subsequent analysis to review ASP and profitability.
• Ensure proper processing of new customers onboarding.
• Update prices and rates in ERP and CRM and verify they are applied correctly.
• Review that customer associations and their rates have been managed correctly.
• Ensure proper management of stock in both warehouses.
• Follow up on customer deliveries and monitor the quality of the distribution service.
• Prepare close reporting (inventory, depreciation, sales closing, stock control across all warehouses, offer analysis and ASP check per product, invoice cost allocation).
• Prepare and execute the International Budget and forecast for the Logistics area.
• Manage internal and external audits, extracting information and explaining it to auditors.
• Control and procure packaging for order preparation.

Your profile:

• Diploma in Business Administration/Management, Customer Service, or a relevant field.
• Minimum of 5 years of experience in a similar role.
• Proactive, flexible, with excellent communication skills, strong planning and organizational abilities, a sense of responsibility, and attention to detail and quality.
• Knowledge of ERP and/or CRM systems.
• Proficiency in Excel, Word, and Outlook.
• Skilled in handling correspondence, documentation, and order/case management.
• Strong customer orientation, with the ability to handle inquiries, resolve issues, and ensure customer satisfaction.
• Fluency in English & Polish (written and spoken).